六西格瑪管理、ISO9000和TQM的整合及其在供電企業(yè)的應用.pdf

1、南京理工大學碩士學位論文六西格瑪管理、ISO9000和TQM的整合及其在供電企業(yè)的應用姓名：劉忠申請學位級別：碩士專業(yè)：工商管理指導教師：馬義中20051101碩士論文六西格瑪管理、IS09000和TOM的整合及其在供電企業(yè)的應用ABSTRACTTodaysbusinessenvironmentiscomplexandchangefullySOonlytheenterpriseswhoadapttotheenvironmentandsa

2、tisfytherequirementsofthecustomerscarlwinthecompetitionThispaperdiscussesthreekindsofqualitymanagementapproaches：SixSigma(60)，ISO9000andTotalQualityManagement(TQM)，andadvancesallintegratingqualitymanagementmodelofquali哆m

3、anagementAfterthatintroducesthepracticeofthemodelintheenterprisesofpowersupplyThispaperfirstreviewsthebackgroundofSixSigmaISO9000andTOMThenintroducesthemaincontentsofthethreemethodsThfoughthecomparisonofthedifferencesbet

4、weenSIXSigmaandISO9000，SixSigmaandTOM，andISO9000andTOM，wefindthatSIXSigma，ISO9000andTOMdonotconflictwitheachotherOnthecontrary，theycanbecoexistent，supplementingandpromotingmutuallyTherefore，wesuggesttheintegrathtgquality

5、managementmodelofSixSigmaISO9000andTQM：ModelforperformanceExcellenceBasedontheISO9000certificationenterprisesCalldeploySixSigmaandTQMatthesametimeOnthebasisofalotofdatareadingandthroughtheanalysisintheory，weproposethecri

6、ticalsuccessfactorsandthestepsofimplementingModelforperformanceExcellenceinthepowersupplyenterprisesFiIlal坶，thepaperintroducesthepracticeofperformanceExcellenceintheYangzhouPowerSupplyCompanyandprovidestwocasesoftheresul