hnd商務(wù)行為技巧

1、Analysis of Behavioral SkillsName: WuzhengScn number: Assertiveness is the quality of being self-assured and confident without being aggressive. In the field of psychology and psychotherapy, it is a learnable skill and m

2、ode of communication. Elspeth is a typical example of the lack of assertiveness. According to this case Elspeth full of ambition but have poor qualified and she also have not high standard. And do not have too much work

3、experience. These factors can cause her to lose confidence extremely. As this team leader Jess need to help this employees to learn and share working experience with her to build assertiveness for her. And encourage her

4、to ensure she can continue work here.Jess is just promoted to the position, this is her first time lead a team. Jess was a lack of experience and professional knowledge, but she is very enthusiastic to work. Because she

5、have not experience so she maybe lack of assertiveness. Jack is an old employees in this company and due to he is elderly, so he will not threat to her position. And he have extensive work experience. He like to work wit

6、h Jess as well. So Jess can ask for his help in working to make up the lack of professional knowledge and limited experience. Negotiate with jack and get trust from jack can reach the target and get more support in the f

7、uture. So confrontation with Jack is a very unwise thing, this will make other employees more don't believe. Influencing Influence is an umbrella term. Any time a person deliberately attempts to change a receiver’s t

8、houghts, feelings or behaviors, influence occurs. Jack been work with organization for over twenty five years and also have high experience and respected by employees. This is an important people to team, he can use his