企業(yè)對海關(guān)服務(wù)需求與滿意度研究.pdf

1、廈門大學(xué)碩士學(xué)位論文企業(yè)對海關(guān)服務(wù)需求與滿意度研究姓名：劉頻申請學(xué)位級別：碩士專業(yè)：工商管理指導(dǎo)教師：趙蓓20090801AbstractAbstractConstitutingaserviceorientedgovernmentwhichcouldsatisfythepeople’sneedisthegoalofadministrativestructurereformofourcountryAsanimportantpartofCh

2、inesegovernmentcustomssystemalsosetforththecrucialtaskofconsmactmgaserviceorientedcustomsinrecentyearsTakingtheXiamencustomsasexample，thispaperdiscusseswhetherOrnotcustomsserviceshavefulfilledtheneedoftheserviceobjectasw

3、ellastheirsatisfactiondegreeonthecustomsservices，thusfillingupthegapintheresearchofthisrespectThispaperfirstlyshedsthelightonthedevelopmentandreformofserviceorientedgovernmentandcustomsaswellasonsomerelevantconceptswhile

4、definingclearlytheserviceobjectofcustomsSecondlyonthebasisofreviewingtheconceptandmodelofservicesatisfactioninpersonalservicefielditleadsintheconceptandmodelofpublicservicesatisfactionAtterintegratingtherealworkingsituat

5、ionofcustoms，amodelforsatisfactionofcustomsserviceobjectiscreatedincluding8structuralvariablesWhereafteronintegrating淅m(xù)myworkingexperienceinXiamencustoms，Iborrowfromtheindexsystemofpublicservicesatisfactiontocreatetheind

6、exsystemforthecustomsservicesatisfactionwhichincludes4secondaryindexes，8tertiaryindexesand17quartusindexesFinallyIapplytheanalyticmethodsoftheCustomerPraxiologytocomprehendtheserviceobjects’needforthecustomsserviceillswe

7、llastheirsatisfactionforthecurrentserviceprovidedafterfinishingaquestionnairesurveyonsomeforeigntladeenterprisesinXiamenMeanwhile，Ialsom3keuseoftheSPSSsoftwaretocarryouteorrelationanalysisbetweensectorsasentgrpriSetype，c

8、apitalsmlcture，companyscale，ANDrequirementandsatisfaction，aswell邪requirementandsatisfactionofdifferententerprisesovercustomsservicesBuiltontheresearchandanalysisresults，somesuggestionswillbemadefortheconstructionofservic

9、eorientedcustomsincludinghowtoincreasesercieeefficiencyandimproveserviceq叫ityaswellashowtobetteringcorrespondingservit籠targetingtheenterpriseswithdifferenttypes，differentcapitalstructureanddifferentscalesKeywords：Service