中國工商銀行個人理財業(yè)務業(yè)績評價研究.pdf

1、哈爾濱理工大學碩士學位論文中國工商銀行個人理財業(yè)務業(yè)績評價研究姓名：宋春光申請學位級別：碩士專業(yè)：@指導教師：梁靜溪201103哈爾濱理工人學管理學碩十學位論文ResearchonthePerformanceEvaluationofICBCSPersonalFinancialServicesAbstractIndustrialandCommercialBankofChina(ICBC)wasfoundedin1984andiSnowCh

2、ina’SlargestcommercialbankintermsofassetsAfterovertwentyyearsofreformanddevelopment，ithasgoneonatrackofcoordinateddevelopmentinquality，e銜ciencyandscale：In2003，ICBCwasnominatedinUSFortuneGlobaltop500forthefifthtimeandhono

3、redasChina’Shighqualityproduct(service)toptenbytheUSFarEasternEconomicReviewICBChasunparalleledadvantagesin’China’SfinancialmarketandiSleadingtheindustryintermsofitstotalassets，totalcapital，corecapitalandoperatingprofits

4、Currently，ICBChasbeenvigorouslyexploringtheintermediatebusinessmarketandopeningpersonalfinancialservicesbesidesitscurrencyclearing，internationalsettlementandagentbusinessAsanewbusiness，howtoevaluatetheoperatingperformanc

5、eofICBC’SpersonalfinancialservicesisanurgentsubjecttostudyThisdissertationmakesacomparisonoftheservicesbothathomeandabroadbasedonthetheoryofperformanceassessmentofpersonalfinanceandananalysisoffactorsthataffecttheperform

6、anceofpersonalfinancebycombiningitwiththecurrentsituationinpersonalfinancialservicesofICBCInaddition，itattemptstoestablishtheICBC’Spersonalfinancialperformallceevaluationindexsystemfromthefourdimensionsnamelythefinancial

7、level，customerlevel，andtheinternalprocessperspectiveandlearningandgrowthlevelselectionlevelLastbutnottheleast，thisdissertationoffersalloverallevaluationoftheperformanceusinghierarchicalanalysisandfinallyputsforwardcounte

8、rmeasuresandsuggestions。onhowtoimprovetheperformanceofICBC’Spersonalfinance：ThisdissertationgivesaqualitativeanalysisoftheimpactofICBC’SpersonalfinancialperformancefactorsandselectstheIndustrialandCommercialBankPersonalF