基于知識(shí)管理的新服務(wù)開發(fā)影響因素分析研究.pdf

1、重慶大學(xué)碩士學(xué)位論文基于知識(shí)管理的新服務(wù)開發(fā)影響因素分析研究姓名：王春申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：管理科學(xué)與工程指導(dǎo)教師：陳友玲20070421英文摘要ABSTRACTNewservicedevelopmentisoneofemerging幻鋤曲esintheservicemanagementsystemCompared、)lrilhmatuntyofresearchonnewproductdevelopmentAtpresentthere

2、havebeenveryfewresearch011theDeVl，servicedevelopmentWiththerapiddevelopmentofserviceindustriesandintensecompetitionofs訓(xùn)cesmarketNewservicedevelopmentisthemostimportantmeansforenterprisestoadapttochangesintheenvironmentMo

3、stServiceenterpriseslackedofservicesmanagementawarenessandprofessionalskillswhen也eycarriedouttheirnewservicedevelopmentactivitiesToagreatextenttheywgleolltherandomness1lighstateorworkedbyexp6Ti∞ceNewservicedevelopmentisa

4、knowledge—intensiveactivitiesandtheprocessoftransformingamarketdemandbythebusinessactivitiesofentcrpⅢIsesintotheapplicationofknowledgetoimplementinnovativeactivitiesTherefore，theimplementationofscientificknowledgemanagem

5、entto6舶tsurethedevelopmentofnewservicesbecomeallurgentneedforthesurvivalanddevelopmentofserviceenterprisesBasedontheanalysisofcharacteristicsofnewservicedevelopmentandcombination誦mknowledgemanagementmodelofnewproductdeve

6、lopmentthispaperestablishesconceptmodelofnewservicedevelopmentbasedonknowledgemanagementMeanwhile，knowledgemanagementintheBewservicedevelopmentincludesthecontrolandthemechanismofknowledgemanagementactivitiesBasedonsummin

7、gupresearchofknowledgemanagementandnew[把rvicedevelopmentathomeandabroadandcombinationwimexpertevaluation。thisPaperidentifiedknowledgemanagementelementswhichismostcloselytonewrtrservicedevelopmentandindicatorswhichreflect

8、performanceofnewservicedevelopmentThispaperuseitasafiameworktoestablishfactorsmodelofperformanceofnewservicedevelopmentbasedonknowledgemanagementThroughthequestionnaire，thispaperusedSPSStoanalyzethesurveydataandhadthecon

9、clusionthattheeffectiveimplementationofthecontrolandmechanismofknowledgeactivitiesenhanceperformanceofn州servicedevelopmentTherebyfactorsmodelofperformanceofnew8e1“vicedevelopmentbasedonknowledgemanagementisvalidatedFinal