1、西南交通大學(xué)碩士學(xué)位論文我國第三方物流服務(wù)質(zhì)量診斷與提升的研究姓名：王利改申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：物流工程指導(dǎo)教師：黃興建20071201西南交通大學(xué)碩士研究生學(xué)位論文第Ⅱ頁AbstractAscompetitionhasbecomeintenseinlogisticsmarkets，itisverydifficulttoachieveserviceexcellencebyshrinkingmarginsandtightbudgetsS
2、ervicequalityhasbecometheinitialfactorofTheThirdpartyLogisticsenterprisesforobtainingcompetitiveadvantageTherefore，thediagnosingandupgradingof3PLsservicequalityaregoodfortheircompetitivenessThispaperfirstdiscussesthepres
3、entstudiesonlogisticsservicequalityinhomeandabroad，andreviewstheconceptsandrelevanttheoryof109istiesservicequalityBasedonanalyzingthepresentsituationofservicequalityforTheThirdpartyLogisticsenterprise，alogisticsservicequ
4、alitymodelisputforward，onthemainlineoftheprocessforlogisticsservice，andonthecoreofcustomersThenaspecificdiagnosticframeworkoflogisticsservicequalityisestablishedtodiagnoselogisticsservicequalityatall—round，basedoncausalr
5、elationshipandanticausalrelationshipoftheformationoflogisticsservicequalityreflectedbymodelInotherwords，thediagnosingfor3PLsservicequalitybasedonevaluatingservicequalityandthediagnosingfor3PLsservicequalitybasedoninterna
6、lserviceprocessIntheprocessofevaluatingservicequalityreferencingtheresearchresultsinhomeandabroad，andtakingthefeaturesofthethirdpartylogisticsenterprisesintoaccount，thearticlesetsupareasonableevaluationindexsystem，anduse
7、sthemodelofimportance—satisfactiontoimproveservicequalityfocusedintheenterpriseresourcelimitedcircumstancesIntheprocessofstudyonenterpriseinternalserviceprocess，thegapbetweentheserviceandserviceisdiscussedbasedonthegapmo
8、delofservicequalityandmakeanexampletosurveytheexistenceofdefectsandcausesFinallythispaperputsforwardthemethodsandstrategiestoimprovelogistiesservicequalityfromanrounddiagnosingoflogisticsservicequalityThispaperhopethemet