《管理學(xué)原理》題庫(kù)（英文版）

1、Chapter 1 – Introduction to Management and OrganizationsTrue/False QuestionsThe four contemporary functions of management are planning, organizing, leading, and controlling.True (easy)Effectiveness refers to the relation

2、ship between inputs and outputs.False (moderate)Efficiency is often referred to as “doing things right.“True (moderate)When managers meet organizational goals, they are efficient and effective.False (difficult)According

3、to Mintzberg’s management roles, the informational role involves receiving, collecting, and disseminating information.True (moderate)Technical skills become less important as a manager moves into higher levels of manage

4、ment.True (moderate)The systems perspective underscores and emphasizes the fact that organizations are different, face different circumstances, and thus may require different ways of managing.False (moderate)Multiple Ch

5、oice _____________ are organizational members who integrate and coordinate the work of others.a. Managers (easy)b. Team leadersc. Subordinatesd. Operativese. AgentsTypically, in organizations it is the _____________ who

6、 are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization.a. team leadersb. middle managersc. first-line managersd. top managers (easy)e. subor

7、dinates_____________ distinguishes a managerial position from a nonmanagerial one.a. Manipulating othersb. Concern for the lawc. Increasing efficiencyd. Coordinating and integrating others' work (moderate)e. Definin

8、g market shareWhich of the following is NOT an example of a decisional role according to Mintzberg?a. spokesperson (moderate)b. entrepreneurc. disturbance handlerd. resource allocatore. negotiatorWhich of the following

9、skills are more important at lower levels of management since these managers are dealing directly with employees doing the organization’s work?a. human skillsb. technical skills (easy)c. conceptual skillsd. empirical s

10、killsUnderstanding building codes would be considered a _____________ skill for a building contractor.a. humanb. technical (easy)c. conceptuald. empiricalb. disseminatorc. resource allocator (moderate)d. disturbance ha

11、ndlere. figureheadEssay Questions In a short essay, discuss the difference between efficiency and effectiveness and include a specific example to support each concept.Answer a. Efficiency refers to getting the most outp

12、ut from the least amount of inputs. Because managers deal with scarce inputs—including resources such as people, money, and equipment—they are concerned with the efficient use of resources. For instance, at the Beier

13、sdorf Inc. factory in Cincinnati, where employees make body braces and supports, canes, walkers, crutches, and other medical assistance products, efficient manufacturing techniques were implemented by doing things such

14、 as cutting inventory levels, decreasing the amount of time to manufacture products, and lowering product reject rates. From this perspective, efficiency is often referred to as “doing things right”—that is, not wasti

15、ng resources. b. Effectiveness is often described as “doing the right things”—that is, those work activities that will help the organization reach its goals. For instance, at the Biersdorf factory, goals included open

16、 communication between managers and employees, and cutting costs. Through various work programs, these goals were pursued and achieved. Whereas efficiency is concerned with the means of getting things done, effectiv

17、eness is concerned with the ends, or attainment of organizational goals.(moderate)In a short essay, list and explain the four basic functions of management.Answer a. Planning – involves the process of defining goals, est

18、ablishing strategies for achieving those goals, and developing plans to integrate and coordinate activities.b. Organizing – involves the process of determining what tasks are to be done, who is to do them, how the task

19、s are to be grouped, who reports to whom, and where decisions are to be made.c. Leading – when managers motivate subordinates, influence individuals or teams as they work, select the most effective communication channel

20、, or deal in any way with employee behavior issues, they are leading.d. Controlling – to ensure that work is going as it should, managers must monitor and evaluate performance. The process of monitoring, comparing, and

21、 correcting is what is meant by the controlling function.(moderate)In a short essay, list and discuss the three essential skills according to Katz that managers need to perform the duties and activities associated with

22、being a manager.Answer a. Technical skills – include knowledge of an proficiency in a certain specialized field, such as engineering, computers, accounting, or manufacturing. These skills are more important at lower le

23、vels of management since these managers are dealing directly with employees doing the organization’s work.b. Human skills – involve the ability to work well with other people both individually and in a group. Managers

24、 with good human skills are able to get the best out of their people. They know how to communicate, motivate, lead, and inspire enthusiasm and trust. These skills are equally important at all levels of management.c.

25、Conceptual skills – these are the skill that managers must have to think and to conceptualize about abstract and complex situations. Using these skills, managers must be able to see the organization as a whole, unders

26、tand the relationships among various subunits, and visualize how the organization fits into its broader environment. These skills are most important at the top management levels.(moderate)Chapter 2 – Management Yesterd