社區(qū)體育服務(wù)居民滿意度測(cè)評(píng)研究.pdf

1、湘潭大學(xué)碩士學(xué)位論文社區(qū)體育服務(wù)居民滿意度測(cè)評(píng)研究姓名：陳旸申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：公共管理指導(dǎo)教師：鄒凱20081015IIAbstractItiscommunityspts’ultimatelytetooffersptsserviceswithhighqualityelevatingresident’ssatisfactionwithcommunitysptsserviceisalsocommunityspts’imptantact

2、toimproveadvancetheirservicestrategiesaswellasservicequality.Tomeetmultiplexserviceneedsofresidentduringmodetransfmationprocessesoncommunityspts’servicecontentmethodmeansitbecomesanewtopictoadjustthecriterionsofevaluatio

3、nfcommunitysptstostrengthentheirservicequalityevaluation.Asaceideaofmodernqualitymanagementcustomersatisfactionhasalreadybeenakeyfactfenterprisestowincompetitiveadvantagesmaintaintheirsustainabledevelopmentitbecomesatypi

4、calmethodoncustomersatisfactionresearchtoconstructSatisfactionIndexModelaccdingtosomeinterrelatedtheiesevaluatedemonstrationdatawithanapplicationofStructuralEquationModel(SEM)atpresent.thispaperaimstoapplythemethodsystem

5、tocommunitysptsservicequalityevaluationfoundasetoftheiesmethodstoevaluateresident’ssatisfactionincommunitysptsservicefromtheviewofresident’saswellasacteristicsofcommunitysptsserviceitself.Themaincontentsofthisstudyareasf

6、ollow:Firstbeginswithresearchesonresident’ssatisfactionofcommunitysptsserviceinexistencebothabroadathomethepaperanalyzesitsdevelopingprocessacteristicsdeficienciesputsfwardthemainmethodscontentsofthispaper.Basedonreviewi

7、ngrelativetheiesofcustomersatisfactionitmakesdeepanalysisontheconnotationseedtimeofcommunitysptsserviceinterpretsthespecialmeaningsacteristicsofcommunitysptsserviceresident’ssatisfactionwithaconcreteanalysisabouttheinflu

8、encingfactssoastotheizefSatisfactionIndexModelconstruction.SecondestablishesResident’sSatisfactionIndexModelfcommunitysptsservicewithaproperevaluationmethodion.OntheaspectofSatisfactionIndexModelafterareviewoftheindexsys

9、temchoiceinsomeclassicalcustomersatisfactionindexmodelsthisarticlebuildsalatentvariablemeasurablevariableindexsystemfindexmodelincommunitysptsserviceresident’ssatisfactioncombiningwithadetailedexplanationonfmationmechani

10、smofcommunitysptsserviceresident’ssatisfactionwhileontheaspectofevaluationmethodsionfmodelbasedonaretrospectionofevaluationmethodsincommunitysptsserviceresident’ssatisfactionatfetimethispaperbringsfwardamethodofSEMtotest