sheraton喜來登酒店英語培訓(xùn)(45頁)

1、Chapter1.CourtesyEnglishUnit1：GREETING&FAREWELLS?VOCABULARY?PHRASESONTHEJOBGoodmningGoodafternoonGoodeveningWelcomebackHi早上好下午好晚上好歡迎回來嗨HelloHowdoyoudoHowareyouFinethankyouyou你好你好你好嗎？很好，謝謝，你呢？FinethanksyouGoodbyeGoodnight

2、Goodbyefnow很好，謝謝，你呢？再見晚安再見Itwasnicetoseeyouagain.HaveagoodeveningSeeyoulater.Itwasniceseeingyou.很高興又見到你。晚上愉快。回頭見。很高興見到你。HaveagoodweekendHaveasafetripHaveagooddayHopetoseeyouagain周末愉快。一路平安。祝您愉快。希望再見到您。Thankyoufcoming(Than

3、ksfcoming)Lookfwardtoseeingyouagain感謝光臨。盼望再見到您。?LISTENTOTHECONVERSATIONListentotheguestthenfillthegapineachsentence.Theguest’snameis.Thestaff’snameis.Theguestwilltoday.He’llliveinnexttimehecomes.?TALKINGTOTHEGUESTStaff:G

4、oodmning.Mr.Smith.HowareyoutodayGuest:Goodmning.Jane.I’mfinethanksyouStaff:I’mfinetoo.AreyoucheckingouttodayGuest:yesIthinksoStaff:DidyouenjoyyourstayhereGuest:YesIdid.Staff:IhopeourserviceistoyoursatisfactionGuest:Sure.

5、I’mverypleasedwitheverythinghere.Staff:Thankyou.Iwishyouanicetriphomelookfwardtoseeingyouagain.Guest:Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.welcome歡迎friend朋友farewell告別identify識別definitely肯定safe安全的en

6、joy喜歡pleased高興sure當(dāng)然trip旅游weekend周末again再lookfwardto盼望satisfaction滿意PAIRWKIntroduceyourselftoapartner.EXERCISEPutinarticleswhereneeded.A:WouldyoulikecoldmilkB:Yesplease.I’dlikeglassofbeerifyou’vegotit.A:I’llgohavealookin

7、kitchen.Yesthere’sbottleherebutitisn’tcoldB:Nevermind.CanIhavepieceoficeinitA:Sure.Thereisquitealotinrefrigerat.IDIOMS：Nopainnogain.Asbusyasabee.Hfoot.Asproudasapeacock.AshungryasawolfBeataboutthebush.UNIT3:APOLOGIESVOCA

8、BULARYPHRASESONTHEJOBExcusemeI’msrypleasefgiveme.That’sOk打擾一下。對不起。請原諒。沒什么。IdoapologizeThat’sallrightPleaseacceptourapology.我很抱歉。沒關(guān)系。請接受我們的歉意。WouldyoupleasewaitamomentWouldyoumindwaitingasecond請稍等好嗎？請稍等好嗎？Ididn’tmeanfthat

9、tohappen.Iassureyouitwon’thappenagain.我是不想出這種事的。我向您保證以后不再發(fā)生這種事。TALKINGTOTHEGUESTGuest:Excuseme.Ithinkthereisamistakeinmybill..Staff:I’msrytohearthat.I’llcheckfyourightaway.WouldyoupleasewaitamomentGuest:OK.(amomentlater)