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1、字?jǐn)?shù):英文 字?jǐn)?shù):英文 3825 3825 單詞, 單詞,21206 21206 字符;中文 字符;中文 6719 6719 漢字 漢字出處: 出處:Coombs Coombs W T, T, Laufer Laufer D. D. Global Global Crisis Crisis Management Management–Current Current Research Research and and Future Futu
2、re Directions[J]. Directions[J]. Journal Journal of of International International Management, Management, 2018.24(3):199-203 2018.24(3):199-203外文文獻(xiàn) 外文文獻(xiàn) Global Crisis Management – Current Research and Future DirectionsA
3、bstract Examples of crises involving multinationals can be found in the media around the world on a regular basis. Despite the importance of this topic, the state of the literature in the area of global crisis manageme
4、nt has yet to be explored. Incorporating a commonly used three-stage approach describing crisis management as involving three phases the pre-crisis phase (prevention and preparation), the crisis phase (response), and the
5、 post-crisis phase (learning and revision) we briefly review the literature in global crisis management. We then introduce three special issue articles. Finally, we suggest future areas for research on the topic of globa
6、l crisis management.Keywords: Global crisis management; Global crisis communication1.IntroductionAs we mentioned in our call for papers for this special issue on global crisis management, examples of crises involving mul
7、tinationals can be found in the media around the world on a regular basis. Examples of high profile crises involving multinationals include Kobe Steel falsifying metal quality reports, the disappearance similar conclusio
8、n drawn from reviews of the international crisis communication research (Schwarz et al., 2016, Coombs, 2008). In fact, to our knowledge there has never been a special issue on global crisis management in any major journa
9、l.In this article, we first review papers from 16 ISI listed journals since 1997 to identify articles related to global crisis management, and describe the themes from the literature. Next, we describe the articles in th
10、is special issue. Finally, we suggest directions for future research.2.Global crisis management in international business researchConsistent with the findings of the literature review on Product Harm Crises by Cleeren et
11、 al. (2017), we found very few articles related to global crisis management. It is important to note the scope of this review reflects the focus of the call for this special issue. The scope is defined by studies that ex
12、amine crises across different countries, what we can call comparative crisis research, as well as issues related to crisis management at multinationals. This differs from contextual crisis research that examines crisis m
13、anagement and communication practices in one country. Contextual crises seek to illumine practices that are country-specific and constitute a much larger body of research (e.g., George and Pratt, 2012). We are looking fo
14、r research on how companies cope with crises that emerge in more than one country, and how multinationals are impacted by crisis management. For instance, an international crisis might involve the home country and one or
15、 more host countries or appear in number of host countries (Coombs, 2008). Based on our review of articles published in the 16 ISI listed journals we identified only eight articles. These articles fall under the pre-cris
16、is and crisis phases which we describe below:2.1.Pre-crisis phaseThe pre-crisis phase involves the prevention of crises, and preparation for crises in order to minimize damage to the organization. Organizational capabili
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