【定稿】招商運營管理中心商品運營部工作手冊_全套完整

1、招商運營管理中心商品運營部 招商運營管理中心商品運營部工作手冊 工作手冊1.服裝類..................................................................................................................................................322.食品類..........................

2、........................................................................................................................333.家用電器............................................................................................

3、..................................................374.化妝品..................................................................................................................................................39第 7 章 商品檢驗規(guī)范..

4、...............................................................................................................................417.1 目的.....................................................................................

5、..............................................................417.2 適用范圍...........................................................................................................................................417.3 職責.

6、..................................................................................................................................................417.4 商品檢驗規(guī)范..............................................................

7、.....................................................................41第 8 章 不合格商品處置規(guī)范.....................................................................................................................498.1 目的........

8、...........................................................................................................................................498.2 范圍.........................................................................

9、..........................................................................498.3 職責..........................................................................................................................................

10、.........498.4 處置辦法...........................................................................................................................................49第 9 章 商品退換管理辦法.............................................

11、............................................................................519.1 總則........................................................................................................................................

12、...........519.2 各類商品的處理細則.......................................................................................................................549.3 商品退換.顧客投訴管理工作考核辦法 ...................................................

13、.......................................559.4 附則...................................................................................................................................................55第 10 章 退換貨保證金使用規(guī)范......

14、.........................................................................................................5810.1 退換貨保證金使用范圍..................................................................................................

15、...............5810.2 商場內(nèi)的退貨范圍.........................................................................................................................58第 11 章 營業(yè)員服務規(guī)范....................................................

16、.......................................................................6211.1 營業(yè)員服務規(guī)范............................................................................................................................6211.2 營業(yè)員接

17、待賓客的七個步驟.........................................................................................................6311.3 營業(yè)員禮貌用語.............................................................................................

18、................................6411.4 服務技巧.........................................................................................................................................6511.5 商品出樣.............................

19、............................................................................................................6911.6 商品知識.....................................................................................................

20、....................................7211.7 獎懲條例.........................................................................................................................................7711.8 考核辦法.........................

21、................................................................................................................80第 12 章 聯(lián)營廠商專柜管理辦法........................................................................................

22、.......................8112.1 建立各商品組對聯(lián)營廠商專柜商品管理專人負責制 .................................................................8112.2 建立聯(lián)營廠商專柜商品臺帳管理制度 ..............................................................................

23、...........8112.3 營業(yè)部對庫存商品檢查制度.........................................................................................................8112.4 聯(lián)營廠商業(yè)務人員對帳時間的規(guī)定 ..............................................................

24、...............................8112.5 對檢查中出現(xiàn)問題的處理.............................................................................................................8112.6 要求.....................................................

25、............................................................................................82第 13 章 關(guān)于對跑單、涉嫌跑單的專柜供應商的懲處辦法 ...................................................................8313.1 有下列行為之一者即視為跑單.........

26、............................................................................................8313.2 有下列行為之一者即視為涉嫌跑單 .............................................................................................8313.3 對跑單供應