xxxx年bc客服手冊

1、客服工作手冊西 環(huán) 網(wǎng) 上 商 城二 0 一 0 年 四 月最新 精品 Word 歡迎下載 可修改7.7 訂單付款.....................................................................................................................................................97.8 退款....

2、.........................................................................................................................................................97.9 會員積分..........................................................

3、.........................................................................................107.10 配送..........................................................................................................................

4、...............................107.11 促銷活動.................................................................................................................................................10活動開始前..........................

5、.....................................................................................................................10活動進(jìn)行中................................................................................................

6、...............................................11活動結(jié)束后...............................................................................................................................................117.12 品牌釋意............

7、.....................................................................................................................................127.13 銷售渠道............................................................................

8、.....................................................................127.14 引導(dǎo)銷售............................................................................................................................................

9、.....12本卷須知...................................................................................................................................................12主呼要求及頻率.....................................................

10、..................................................................................12相關(guān)話述....................................................................................................................................

11、...............137.15 客戶回訪工作要求.................................................................................................................................147.16 客戶入司效勞規(guī)定..............................................

12、...................................................................................14八、每日工作規(guī)定...............................................................................................................................

13、....................14九、輪值規(guī)定...........................................................................................................................................................169.1 午休輪值...........................

14、........................................................................................................................169.2 休息日輪值.........................................................................................