萬(wàn)科物業(yè)黃東興：物業(yè)客戶(hù)服務(wù)管理與技巧

1、problems that cannot be ignored. Some leaders unwilling to do masses work, masses concept weak, on masses feelings not deep, pendulum not are with masses of relationship, think masses work is revolutionary war era of thi

2、ngs, now obsolete has, buried business work, ignored masses work of situation compared General; some leaders not do masses work, old method regardless of with, new not with, not understand masses psychological, not under

3、stand masses wishes, not said masses language, work method simple stiff, caused masses of conflict and antipathy; some leaders can't do masses work, Faced with a lot of contradictions among the people worry about fea

4、r, panic set in encounter group events, and some are even mismanaged, inflame, so work has suffered heavy losses, and so on. These problems we are soberly aware, enhancing the party's ruling capability, the maintenan

5、ce and development of the party's advanced nature and purity, and to enhance the ability of party committees and leading cadres are good people. Attach great importance to and is good at doing mass work, has beco

6、me the new urgent situation strengthening the party's governing capacity-building tasks. Combined practice of maintaining flesh-and-blood ties with the masses, urged the broad masses of party members and cadres, espe

7、cially all levels ... Processing to improve as a guide to the country. ““ What I did is summed up these new things, be promoted. “This is a vivid manifestation of the Deng Xiaoping's mass. Deng also put people “suppo

8、rt does not support“, “agreed not to agree“, “happy happy“, “promise not to promise“ as a starting point and destination of developing guidelines, policies, and as the only standard for measuring compliance with the wish

9、es of the masses of the people. Under the guidance of Deng Xiaoping theory, Central Government adopted a series of important measures to strengthen links with the masses. In December 1989, the CPC Central Committee made

10、 on adhering to and perfecting the system of multi-party cooperation and political consultation under the leadership of the Chinese Communist Party, closely for CPC and the democratic parties and the relationship between

11、 the part of the masses that they contact, effectively carrying out the mass line, played a positive role. In March 1990, the 13 plenary session adopted the decision on strengthening contacts with the masses of the Party

12、 noted that “created and developed in the long struggle of the party's mass line, is to realize the party's ideological line, the fundamental political and organizational work route“, can always maintain flesh-an

13、d-blood ties and development of the masses, is directly related to the rise and fall of the rise and fall of the party and State. In September 1994, 14 adopted by the plenary session of the Party on strengthening decisio

14、n on several major issues of party building. The requirements of the decision of the party's leading bodies and leading cadres should develop a democratic style of work, come from the masses, to the masses, toget

15、her, stick to the mass line. Party of 13 session four in the plenary yihou, to Jiang comrade for core of partyof third generation Central led collective, banner Deng Xiao-ping's theory great flag, insisted liberation

16、 thought, and facts, and times, in both at home and abroad political storm, and economic risk, severe test before, relies on party and people, defended China features Socialist, created socialist market new system, creat

17、ed full open new situation, advance party of construction new of great engineering, founded “three a representative“ important thought, Continue to steer the ship of reform and opening up forward on the right. Comrade Ji

18、ang Zemin said: “strengthening and improving the party's mass work in the new situation, it is of decisive significance to consolidating the ruling Foundation of the party. “Through our party and some of the world

19、9;s major lessons learned from the success of the old party of the party, Comrade Jiang Zemin pointed out:“ the biggest political advantage of our party is in close contact with the masses, the most dangerous after the r

20、uling party was divorced from the masses. “He said:“ our reform and construction, only the understanding, support and participation of the people, people's enthusiasm and creativity into full play in order to advanc

21、e; the leadership of the party, only the tie and win the masses embraced, can be consolidated and strengthened. “He pointed out that strengthening and improving the party's work style construction, maintaining the pa

22、rty's flesh-and-blood ties with the masses is the core problem, the key is to do solid work, implement, resolutely oppose and overcome formalism. Comrade Jiang Zemin stressed that all the work and policies of the par

23、ty, are in compliance with the fundamental interests of the overwhelming majority of the people to the highest degree, to the majority of people are not satisfied with the fundamental guidelines, strive to make our worke

24、rs, farmers, intellectuals and other people enjoy ... Single, everyone seemed to know. But well known does not mean perfect. Some party members and leading cadres, consider contacting their small departments, within a s

25、mall circle of people, or contact individual owners, the entrepreneur, is the masses, this idea is obviously not correct. The Communist Party of China, people should have three characteristics. First, the people should b

26、e the most social, is a Department within the scope of the majority. Specific to the party and Government departments, especially the cadres working in the Central and State organs, mass is the 1.3 billion Chinese peo

27、ple, work for the party members and cadres, masses are the land within the jurisdiction of the common people. The second characteristic of the masses, is that we have common interests. Masses are manifestations of eac

28、h specific people, but the crowd is a comprehensive political concept, refers to people with common political and economic interests in the period of social transformation, social differentiation between the interests of

29、 the masses is large, if you do not find the interest in doing mass work, the party members and cadres, will be in a passive position. The third characteristic of the masses物業(yè)客戶(hù)服務(wù)管理與技巧 物業(yè)客戶(hù)服務(wù)管理與技巧（黃東興）課程時(shí)間： 課程時(shí)間：2 天 6

30、H/天1 卓越物業(yè)服務(wù)——良好口碑的保證1.1 案例導(dǎo)入1.2 創(chuàng)新服務(wù)意識(shí)1.3 視頻案例：萬(wàn)科物業(yè)，用心做服務(wù)2 人本化的服務(wù)理念——顧客滿(mǎn)意的保證2.1 業(yè)主為什么不滿(mǎn)意我們的服務(wù)2.2 業(yè)主期望什么樣的物業(yè)服務(wù)2.3 設(shè)立以顧客為中心的服務(wù)理念2.4 采取人性化的服務(wù)方式2.5 提供滿(mǎn)足個(gè)性需求的個(gè)性化服務(wù)項(xiàng)目2.5.1 案例：西安 XX 物業(yè)開(kāi)心農(nóng)場(chǎng)成功經(jīng)驗(yàn)分享2.5.2 案例：北京 XX 物業(yè)酒后代駕的意外驚喜2.5.3 案

31、例：XX 標(biāo)桿物業(yè)與韻達(dá)快遞喜結(jié)連理幕后那些事3 標(biāo)準(zhǔn)化的服務(wù)流程管理——服務(wù)質(zhì)量的保證3.1 做好物業(yè)服務(wù)的 1=100 some leaders not do masses work, old method regardless of with, new not with, not understand masses psychological, not understand masses wishes, not said mas

32、ses language, work method simple stiff, caused masses of conflict and antipathy; some leaders can't do masses work, Faced with a lot of contradictions among the people worry about fear, panic set in encounter group e

33、vents, and some are even mismanaged, inflame, so work has suffered heavy losses, and so on. These problems we are soberly aware, enhancing the party's ruling capability, the maintenance and development of the party&#

34、39;s advanced nature and purity, and to enhance the ability of party committees and leading cadres are good people. Attach great importance to and is good at doing mass work, has become the new urgent situation stren

35、gthening the party's governing capacity-building tasks. Combined practice of maintaining flesh-and-blood ties with the masses, urged the broad masses of party members and cadres, especially all levels ... Processing

36、to improve as a guide to the country. ““ What I did is summed up these new things, be promoted. “This is a vivid manifestation of the Deng Xiaoping's mass. Deng also put people “support does not support“, “agreed not

37、 to agree“, “happy happy“, “promise not to promise“ as a starting point and destination of developing guidelines, policies, and as the only standard for measuring compliance with the wishes of the masses of the people. U

38、nder the guidance of Deng Xiaoping theory, Central Government adopted a series of important measures to strengthen links with the masses. In December 1989, the CPC Central Committee made on adhering to and perfecting th

39、e system of multi-party cooperation and political consultation under the leadership of the Chinese Communist Party, closely for CPC and the democratic parties and the relationship between the part of the masses that they

40、 contact, effectively carrying out the mass line, played a positive role. In March 1990, the 13 plenary session adopted the decision on strengthening contacts with the masses of the Party noted that “created and develope

41、d in the long struggle of the party's mass line, is to realize the party's ideological line, the fundamental political and organizational work route“, can always maintain flesh-and-blood ties and development of t

42、he masses, is directly related to the rise and fall of the rise and fall of the party and State. In September 1994, 14 adopted by the plenary session of the Party on strengthening decision on several major issues of part

43、y building. The requirements of the decision of the party's leading bodies and leading cadres should develop a democratic style of work, come from the masses, to the masses, together, stick to the mass line. Part

44、y of 13 session four in the plenary yihou, to Jiang comrade for core of partyof third generation Central led collective, banner Deng Xiao-ping's theory great flag, insisted liberation thought, and facts, and times, i

45、n both at home and abroad political storm, and economic risk, severe test before, relies on party and people, defended China features Socialist, created socialist market new system, created full open new situation, advan

46、ce party of construction new of great engineering, founded “three a representative“ important thought, Continue to steer the ship of reform and opening up forward on the right. Comrade Jiang Zemin said: “strengthening an

47、d improving the party's mass work in the new situation, it is of decisive significance to consolidating the ruling Foundation of the party. “Through our party and some of the world's major lessons learned from th

48、e success of the old party of the party, Comrade Jiang Zemin pointed out:“ the biggest political advantage of our party is in close contact with the masses, the most dangerous after the ruling party was divorced from th

49、e masses. “He said:“ our reform and construction, only the understanding, support and participation of the people, people's enthusiasm and creativity into full play in order to advance; the leadership of the party, o

50、nly the tie and win the masses embraced, can be consolidated and strengthened. “He pointed out that strengthening and improving the party's work style construction, maintaining the party's flesh-and-blood ties wi

51、th the masses is the core problem, the key is to do solid work, implement, resolutely oppose and overcome formalism. Comrade Jiang Zemin stressed that all the work and policies of the party, are in compliance with the fu

52、ndamental interests of the overwhelming majority of the people to the highest degree, to the majority of people are not satisfied with the fundamental guidelines, strive to make our workers, farmers, intellectuals and ot

53、her people enjoy ... Single, everyone seemed to know. But well known does not mean perfect. Some party members and leading cadres, consider contacting their small departments, within a small circle of people, or contact

54、 individual owners, the entrepreneur, is the masses, this idea is obviously not correct. The Communist Party of China, people should have three characteristics. First, the people should be the most social, is a Departmen

55、t within the scope of the majority. Specific to the party and Government departments, especially the cadres working in the Central and State organs, mass is the 1.3 billion Chinese people, work for the party members a

56、nd cadres, masses are the land within the jurisdiction of the common people. The second characteristic of the masses, is that we have common interests. Masses are manifestations of each specific people, but the crowd

57、is a comprehensive political concept, refers to people with common political and economic interests in the period of social transformation, social differentiation between the interests of the masses is large, if you do n

58、ot find the interest in doing mass work, the party members and cadres, will be in a passive position. The third characteristic of the masses驗(yàn)，百家企業(yè)培訓(xùn)經(jīng)驗(yàn)。講課風(fēng)格： 講課風(fēng)格：表達(dá)清晰，具有很強(qiáng)的邏輯性，授課內(nèi)容富有很好的深度和廣度，針對(duì)房地估價(jià)師考試要點(diǎn)、難點(diǎn)、深入展開(kāi)講解，讓學(xué)員學(xué)以致

59、用主講課程： 主講課程：《白銀時(shí)代下－ 《白銀時(shí)代下－2015 2015 智慧社區(qū)財(cái)富模式與物業(yè)增值及其升級(jí)改造》 智慧社區(qū)財(cái)富模式與物業(yè)增值及其升級(jí)改造》《“互聯(lián)網(wǎng) 《“互聯(lián)網(wǎng)+”時(shí)代物業(yè)管理經(jīng)營(yíng)轉(zhuǎn)型升級(jí)實(shí)戰(zhàn)》 ”時(shí)代物業(yè)管理經(jīng)營(yíng)轉(zhuǎn)型升級(jí)實(shí)戰(zhàn)》《打造卓越物業(yè)管理服務(wù)團(tuán)隊(duì)》 《房地產(chǎn)法律法規(guī)培訓(xùn)》《“房地產(chǎn)估價(jià)技術(shù)”培訓(xùn)》 《高效處理與業(yè)主，租戶(hù)以及商戶(hù)的糾紛》《物業(yè)服務(wù)提升培訓(xùn)》 《物業(yè)管理法規(guī)培訓(xùn)》 《物業(yè)管理培訓(xùn)》《物業(yè)管理人員技

60、能提升訓(xùn)練》 《有效使用物業(yè)法律》《萬(wàn)科物業(yè)盈利模式創(chuàng)新之物業(yè)增值服務(wù)體系構(gòu)建》《基于業(yè)主滿(mǎn)意的萬(wàn)科物業(yè)服務(wù)體系借鑒及萬(wàn)科物業(yè)品牌建設(shè)解析》服務(wù)過(guò)的客戶(hù)： 服務(wù)過(guò)的客戶(hù)：萬(wàn)科物業(yè)、保利物業(yè)、博大置業(yè)、興進(jìn)實(shí)業(yè)、彰泰集團(tuán)、河南建業(yè)、中鐵諾德、桂商物業(yè)、聯(lián)發(fā)物業(yè)、文華物業(yè)、新奧物業(yè)、長(zhǎng)虹物業(yè)、水韻五興、新里程、公誠(chéng)物業(yè)、中石油物業(yè)、長(zhǎng)城物業(yè)、宏城控股、信義地產(chǎn)、寧眾教育、方圓中和、及時(shí)雨、吉安房管局、中大網(wǎng)校、等等上百家物業(yè)公司…講師領(lǐng)域：