管理溝通試卷a卷答案

1、第1頁共4頁福州大學(xué)專業(yè)碩士學(xué)位研究生教育中心福州大學(xué)專業(yè)碩士學(xué)位研究生教育中心20102011學(xué)年第學(xué)年第1學(xué)期考試學(xué)期考試A卷課程名稱課程名稱管理溝通管理溝通考試日期考試日期2011年1月9日考試形式考試形式閉卷閉卷考生姓名考生姓名學(xué)號學(xué)號年級年級題號題號一二三四五六七八九總分總分題分題分100累分人累分人簽名得分得分考生注意事項(xiàng)：1、本試卷共8頁，請查看試卷中是否有缺頁?？荚嚂r間為2個小時。2、考試結(jié)束后，考生不得將試卷、答題紙和

2、草稿紙帶出考場。I.Definethefollowingterms(3pointsfeach24pointsintotal)1.downwardcommunication：Downwardcommunicationflowsfromexecutivestoemployeessharingexecutivedecisionsprovidinginfmationthathelpsemployeesdotheirjobs.2.infmalco

3、mmunicationwk：Aninfmalcommunicationwkisagrapevinethatoperatesanywheretwomeemployeesareincontact.3.problemsolvingteams：Problemsolvingteamsareinfmalteamsthatassembletoresolvespecificissuesthendisboncetheirgoalhasbeenachiev

4、ed.4.groupdynamics：Groupdynamicsaretheinteractionsprocessesthattakeplaceinateam.5.contentlistening：Theprimarygoalofcontentlisteningistounderstretainthespeaker’smessage.6.ethnocentrism：ethnocentrismisthetendencytojudgeall

5、othergroupsaccdingtothestardsbehaviscustomsofone’sowngroup.7.analyticalrepts：analyticalreptsofferbothinfmationanalysistheyalsocanincluderecommendations.8.culture:cultureisasharedsystemofsymbolsbeliefsattitudesvaluesexpec

6、tationsbehavinmsII.Questions(6pointsfeach66pointsintotal)1.WhatspecificskillsofcommunicationthatemployersexpectfromyouKeytoquestion1:1)ganizingideasinfmationlogicallycompletely2)expressingpresentingideasinfmationcoherent

7、lypersuasively第3頁共4頁8）savequestionspointsofdisagreementuntilanappropriatetime9）overlookstylisticdifferencesfocusonthespeaker’smessages10)makedistinctionsbetweenmainpointssupptingdetails11)lookfopptunitiestolearn6.Describ

8、etheadvantagesofamulticulturalwkfceKeytoquestion6:1)abroaderrangeofviewsideas2)abetterunderstingofdiversemarkets3)abroaderpooloftalentfromwhichtorecruit7.WhatarethemainfeaturesofbusinesscommunicationinlowcontextculturesK

9、eytoquestion7:1)executiveofficesareseparatewithcontrolledaccess2)wkersrelyondetailedbackgroundinfmation3)infmationishighlycentralizedcontrolled.4)objectivedataarevaluedoversubjectiverelationships5)businesssocialrelations

10、hipsarediscrete6)competenceisvaluedasmuchaspositionstatus7)meetingshavefixedagendasplentyofadvancenotice8.DescribethethreestepwritingprocessKeytoquestion8:1)planningA.analyzethesituationB.gatherinfmationC.therightmediumD

11、.ganizetheinfmation2)writingA.adapttoyouraudienceB.composethemessage3)completingA.revisethemessageB.producethemessageC.proofreadthemessageD.distributethemessage9.Inplanningyourbusinessmessageshowwillyouanalyzeyoursituati