軟件項(xiàng)目投標(biāo)文件模板 商務(wù)技術(shù)標(biāo)

1、【正本或副本正本或副本】20162016年應(yīng)用軟件購(gòu)置項(xiàng)目投標(biāo)文件（商（商務(wù)技術(shù)標(biāo)術(shù)標(biāo)）投標(biāo)人：（蓋單位章）法定代表人或其委托代理人：（簽字）2016年12月27日3.3實(shí)施計(jì)劃........................................................................................................................833.4初驗(yàn)計(jì)劃..

2、......................................................................................................................84第3章驗(yàn)收?qǐng)?bào)告.............................................................................................

3、.................85第4章售后服務(wù)及系統(tǒng)維護(hù)方案..................................................................................881.售后服務(wù)體系...............................................................................................

4、.........................881.1售后服務(wù)體系的規(guī)模和特點(diǎn)......................................................................................881.2售后服務(wù)內(nèi)容.................................................................................

5、.............................881.3售后服務(wù)分工參考界面..............................................................................................891.4售后服務(wù)流程.......................................................................

6、.......................................902.質(zhì)量管理體系......................................................................................................................1042.1客戶服務(wù)規(guī)范.........................................

7、...................................................................1042.2運(yùn)行維護(hù)規(guī)范............................................................................................................1102.3售后技術(shù)支持規(guī)范...................

8、.................................................................................1123售后服務(wù)與技術(shù)支持........................................................................................................1143.1計(jì)劃與承諾...........

9、....................................................................................................1143.2故障分級(jí)響應(yīng)機(jī)制....................................................................................................1164.研

10、發(fā)人員駐場(chǎng)支持..............................................................................................................122第5章培訓(xùn)方案.............................................................................................

11、...............1231.培訓(xùn)目的..............................................................................................................................1232.培訓(xùn)規(guī)劃與要求..........................................................

12、........................................................1233.培訓(xùn)內(nèi)容..............................................................................................................................1244.培訓(xùn)周期....................

13、..........................................................................................................1255.培訓(xùn)課程大綱.......................................................................................................

14、...............1256.培訓(xùn)組織實(shí)施......................................................................................................................127第6章售后服務(wù)及保修承諾.............................................................

15、...........................129第7章軟件使用說(shuō)明....................................................................................................130一、手機(jī)端說(shuō)明.......................................................................

16、...............................................1301.產(chǎn)品介紹.........................................................................................................................1302安裝與卸載..................................

17、.................................................................................1313.使用方法.......................................................................................................................133二、后臺(tái)管理使用

18、說(shuō)明..........................................................................................................1551、后臺(tái)登陸.......................................................................................................

19、................1552、消息管理.......................................................................................................................1563、農(nóng)技.....................................................................

20、..........................................................1594、訂閱...............................................................................................................................1605、培訓(xùn).....................

21、..........................................................................................................1616、后臺(tái)管理.........................................................................................................

22、..............1617、個(gè)人管理.......................................................................................................................169第8章截圖證明文件..................................................................

23、..................................170五、項(xiàng)目管理機(jī)構(gòu)及項(xiàng)目經(jīng)理簡(jiǎn)歷表五、項(xiàng)目管理機(jī)構(gòu)及項(xiàng)目經(jīng)理簡(jiǎn)歷表........................................................................181六、合同條款點(diǎn)對(duì)點(diǎn)應(yīng)答六、合同條款點(diǎn)對(duì)點(diǎn)應(yīng)答......................................................

24、....................................183.......................................................................................................................................184一、定義.......................................