《普洛斯物業(yè)管理操作手冊(cè)》-v4

1、V4191普洛斯物業(yè)管理操作手冊(cè)（Version4）2014年10月V43913.1.8投訴建議和客戶關(guān)系維護(hù).....................................................................................................................33.1.8.1投訴處理....................................

2、..............................................................................................33.1.8.2客戶關(guān)系管理................................................................................................................

3、..........33.1.8.3特約服務(wù)及收費(fèi).......................................................................................................................33.1.9滿意度測(cè)評(píng).................................................................

4、...........................................................................33.1.9.1目的與頻次..............................................................................................................................33.1.9

5、.2職責(zé).........................................................................................................................................33.1.9.3操作要求...................................................................

6、...............................................................33.1.10園區(qū)文化.............................................................................................................................................33.1.

7、11園區(qū)宿舍管理規(guī)定..............................................................................................................................33.1.11.1保證金........................................................................

8、...........................................................33.1.11.2日常管理范圍和責(zé)任.............................................................................................................33.1.11.3物業(yè)的日常維修養(yǎng)護(hù)責(zé)任界定如下..........

9、..............................................................................33.1.11.4出租人義務(wù)............................................................................................................................33.1

10、.11.5承租人義務(wù)............................................................................................................................33.1.12其他延伸性服務(wù)........................................................................

11、..........................................................33.2內(nèi)部管理..........................................................................................................................................................

12、..33.2.1人員......................................................................................................................................................33.2.1.1人員與職業(yè)規(guī)范.............................................

13、..........................................................................33.2.1.2培訓(xùn)........................................................................................................................................

14、.33.2.1.3考勤.........................................................................................................................................33.2.2物業(yè)檔案管理............................................................

15、..........................................................................33.2.2.1物業(yè)管理檔案的內(nèi)容...............................................................................................................33.2.2.2物業(yè)管理檔案的管理人

16、............................................................................................................33.2.2.3物業(yè)管理檔案的保存...............................................................................................

17、................33.2.2.4物業(yè)管理檔案的保存期限與銷毀.............................................................................................33.2.3信息與統(tǒng)計(jì)..............................................................................

18、...........................................................33.2.3.1物業(yè)、租賃、收費(fèi)信息............................................................................................................33.2.3.2日常信息的報(bào)告....................

19、...................................................................................................33.2.3.3信息收集、統(tǒng)計(jì)和分析.......................................................................................................

20、.....33.2.4工作環(huán)境與公共標(biāo)識(shí).............................................................................................................................33.2.4.1工作環(huán)境的基本要求..........................................................

21、.....................................................33.2.4.2園區(qū)公共標(biāo)識(shí)管理...................................................................................................................3第四章安保服務(wù)............................

22、....................................................................................................................................34.1安保方案................................................................................

23、............................................................................34.1.1安保崗位設(shè)置....................................................................................................................................

24、...34.1.2安保班次安排.......................................................................................................................................34.1.3安保器材及設(shè)施配備.......................................................

25、......................................................................34.1.4安保人員設(shè)施設(shè)備操作安排..................................................................................................................34.1.5巡邏線路及時(shí)間規(guī)定...

26、..........................................................................................................................34.1.6園區(qū)重點(diǎn)安全部位安全隱患因素識(shí)別............................................................................

27、......................34.2安保崗位工作指引.............................................................................................................................................34.2.1領(lǐng)班.....................................

28、.................................................................................................................34.2.2門崗及人員、車輛出入...........................................................................................