宏脈系統(tǒng)填寫規(guī)范使用手冊v.1

1、宏脈系統(tǒng)填寫規(guī)范使用手冊目錄摘要.....................................................................................2一、宏脈系統(tǒng)流程圖..........................................................................2二、新老客戶定義..........................

2、..................................................32.1新客戶...............................................................................32.2老客戶.............................................................................

3、..32.3潛在客戶.............................................................................3三、填寫規(guī)范................................................................................43.1各前端部門（市場部、網(wǎng)絡(luò)營銷、美麗約定）......................

4、.......................43.2前臺.................................................................................73.3咨詢部..............................................................................103.4前臺收銀................

5、............................................................153.5科室操作管理........................................................................303.5.1皮膚科、微整形...............................................................

6、..303.5.2手術(shù)室.........................................................................333.5.3住院部.........................................................................353.6藥房.............................................

7、..................................373.7庫房...............................................................................463.8客服部.............................................................................55宏脈系統(tǒng)填寫規(guī)范使用手冊二

8、、新老客戶定義二、新老客戶定義2.1新客戶新客戶：初次消費客戶定義：一次性消費一個或多個項目者一次性消費一個項目多個部位者一次性消費一個項目多個療程者初次消費先交定金后續(xù)來院交費治療者2.2老客戶老客戶：再次消費客戶定義：不同日期消費兩個項目以上者不同日期消費同一個項目兩次以上者同一日期不同時間消費者消費療程內(nèi)分次來院交費治療者2.3潛在客戶潛在客戶：咨詢未消費客戶定義：客戶咨詢后未到院者客戶到院咨詢未消費者優(yōu)勢：全面地反映我院新開發(fā)客