北京英語(yǔ)導(dǎo)游證規(guī)范（對(duì)照）

1、<p>　　What is the guide?</p><p>　　The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency

2、, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan.</p><p>　　什么是導(dǎo)游人員？按職業(yè)性質(zhì)可將它分為哪幾類(lèi)？</p><p>　　答：導(dǎo)游人員是指

3、按照《導(dǎo)游人員管理?xiàng)l例》的規(guī)定取得導(dǎo)游證，接受旅行社委派，為游客提供向?qū)А⒅v解及相關(guān)旅游服務(wù)的人員。按職業(yè)性質(zhì)可將它分為：（1）專(zhuān)業(yè)導(dǎo)游人員；（2）兼職導(dǎo)游人員；（3）自由職業(yè)導(dǎo)游人員。</p><p>　　2. How many kinds of guides are there in terms of different duties? Please define them respectively (at

4、least two types).</p><p>　　按業(yè)務(wù)范圍可將導(dǎo)游人員分為那幾種類(lèi)型并分別解釋?zhuān)ㄖ辽賰煞N）。</p><p>　　In terms of different duties, guides are divided into different types. They are tour leader, national guide, local guide and sc

5、enic spots guide.</p><p>　　The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan u

6、nder the coordination of tour leader and local guide and offers the national escort護(hù)送 [‘esk?:t] service to the tour group (tourists).</p><p>　　The local guide is the person who accepts the appoints of the r

7、eception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc. services to the tour group (tourists).</p>

8、<p><b>　　</b></p><p>　　3. Please narrate敘述 the main duties of the national guide.</p><p>　　The main duties of the national guide are as follows：</p><p>　　1) Carr

9、y out the reception plan;</p><p>　　2) Maintain contact with related departments;</p><p>　　3) Organize and coordinate協(xié)調(diào) travel activities;</p><p>　　4) Protect the safety of touris

10、ts and resolve problems;</p><p>　　5) Do propaganda宣傳 and investigation.</p><p>　　全程陪同導(dǎo)游人員的主要職責(zé)有哪些？</p><p>　　答：（1）實(shí)施旅游接到計(jì)劃；（2）聯(lián)絡(luò)工作；（3）組織協(xié)調(diào)工作；（4）維護(hù)安全、處理問(wèn)題；（5）宣傳調(diào)研工作。</p><

11、p>　　4. Please narrate the main duties of the local guide.</p><p>　　The main duties of local guide are as follows：</p><p>　　1) Arrange the tour activities;</p><p>　　2) Do well

12、the reception work;</p><p>　　3) Guide and interpret;</p><p>　　4) Protect the safety of tourists;</p><p>　　5) Settle the problems.</p><p>　　地方陪同導(dǎo)游人員的主要職責(zé)有哪些？</p&g

13、t;<p>　　答：（1）安排旅游活動(dòng)；（2）做好接待工作；（3）導(dǎo)游講解；（4）維護(hù)安全；（5）處理問(wèn)題。</p><p>　　5. What preparations should the local guide do before the tour group arrives?</p><p>　　地陪在旅游團(tuán)抵站前應(yīng)做哪些準(zhǔn)備工作？</p><p&

14、gt;　　The preparations the local guide should do are as follows：</p><p>　　1) Confirm確認(rèn) the exact arrival time of the tour group; </p><p>　　2) Fix on the start time with the driver;</p>

15、<p>　　3) Consult商議 the parking place with the driver;</p><p>　　4) Check the exact arrival time of the tour group;</p><p>　　5) Get in touch with the porter;</p><p>　　6) Get r

16、eady to meet the tourists.</p><p><b>　　</b></p><p>　　6. What should the guide do on the way after meeting the group? </p><p>　　1) Extending the welcome speech;</p

17、><p>　　2) Explaining the landscapes along the way; </p><p>　　3) Introducing the local conditions and customs (including the outline of city);</p><p>　　4) Introducing the hotel the to

18、ur group will stay at;</p><p>　　5) Announcing the itinerary 行程[a?'t?n?,reri:] of the right day or the next day.</p><p>　　地陪接團(tuán)后赴飯店途中應(yīng)做好哪些服務(wù)工作？</p><p>　　答：（1）致歡迎詞；（2）調(diào)整時(shí)間；（3）首次沿

19、途導(dǎo)游；（4）介紹下榻飯店；（5）宣布當(dāng)日或次日的活動(dòng)安排。</p><p>　　7. What should the local guide do before he shows the group to go sightseeing?</p><p>　　1) Prepare the guide flag, the identity card（胸卡）and some other ne

20、cessary credentials（票證）；</p><p>　　2) Urge the driver to do preparation well;</p><p>　　3) Confirm the reservations of meals;</p><p>　　4) Arrive at the gathering site at least 10 mi

21、nutes in advance before starting the visit;</p><p>　　5) After meeting the guests, check the number of the tour group;</p><p>　　6) Remind the guests of some notices;</p><p>　　7) A

22、t last, gather all the tourists to get on the coach on time. </p><p>　　地陪在帶團(tuán)參觀出發(fā)前應(yīng)做哪些準(zhǔn)備工作？</p><p>　　答：（1）備好導(dǎo)游旗、胸卡和票證；（2）促使司機(jī)做好準(zhǔn)備工作；（3）核實(shí)訂餐情況；（4）提前10分鐘到達(dá)集合地點(diǎn)；（5）清點(diǎn)人數(shù)；（6）提醒注意事項(xiàng)；（7）準(zhǔn)時(shí)集合客人等車(chē)。</p

23、><p>　　8. What should he/she pay attention to when the guide explain?</p><p>　　導(dǎo)游講解中應(yīng)該注意那些問(wèn)題？</p><p>　　The explanation should vary with each individual; should not be too complicated

24、or simple; should include the basic historic background, the features, status and special value of the scenic spots, etc. The language shouldn’t only be easy to understand but also be vivid, beautiful, expressive and ful

25、l of passions; shouldn’t only make the tourists to get new knowledge but also get the enjoyment of beauty.</p><p><b>　　</b></p><p>　　9. What knowledge should the national guide pre

26、pare before meeting the tour group?</p><p>　　接團(tuán)前全陪需要做好哪些知識(shí)準(zhǔn)備？</p><p>　　1) Should understand the general conditions of the politics, economy, history, culture, folk </p><p>　　custom

27、s and the scenic spots of the tour destination;</p><p>　　2) In the same time, should understand the above similar conditions of the place where the guests come from so as to make a contrast差異，對(duì)比 and communi

28、cate more with the tourists; </p><p>　　3) Should understand the related knowledge of different destinations along the trip. If the national guide has no idea about some destinations the group will pass, he/

29、she must inquire the basic knowledge about these destinations in advance, e. g. the main scenic spots, the appearance of the city, the people’s condition and the folk customs.</p><p><b>　　</b>&

30、lt;/p><p>　　10. What services should the national guide offer to the tourists during the trip?</p><p>　　全陪在旅行過(guò)程中應(yīng)為游客提供哪些方面的服務(wù)？</p><p>　　1) Offer life services as follows：</p>

31、<p>　　a. Help the local guide to check the number of the tour group’s passengers and look after the aged people or the handicapped [hændi:kæpt] to get on or get off the coach when the tour group starts, co

32、mes back, gets on or gets off the coach; </p><p>　　b. During the sightseeing, the national guide should give attention to every guest and prevent the guests from getting lost at the scenic spot or any accid

33、ents from happening in order to ensure the security of the passengers’ life and property財(cái)產(chǎn); </p><p>　　c. The national guide should help the passengers to settle the difficult problems according to the princ

34、iple “Reasonable and Possible”;</p><p>　　d. The national guide should make the mutual relations of passengers harmonious and make the tour group to have a good teamwork..</p><p>　　2) Offer exp

35、lanation and entertainment services.</p><p>　　3) Act as a good adviser for tourists to go shopping.</p><p>　　11. What are the requirements for the guide’s dress?</p><p>　　導(dǎo)游人員的著裝要

36、求是什么？</p><p>　　1) The male guide can’t wear the round collar shirt, pants緊身短褲 and sandals[sændl]涼鞋;</p><p>　　2) The female guide can’t wear hand ring, earrings, miniskirt and suspenders背心

37、, can’t be richly attired [?'ta??]盛裝 and heavily made-up（不濃妝艷抹）, can’t wear high-heeled shoes and dye the hair.</p><p><b>　　</b></p><p>　　12. What kind of people can’t be issue

38、d the guide certificate?</p><p>　　哪些人不能發(fā)導(dǎo)游證？</p><p>　　1) The people who have infectious傳染的 diseases;</p><p>　　2) The people who have ever got the administrative penalty ['pen?

39、lti]懲罰;</p><p>　　3) The people who haven’t civil conduct ability and whose civil conduct are restricted有限的;</p><p>　　4) The people whose guide certificates have ever been disqualified（吊銷(xiāo)）.<

40、/p><p><b>　　</b></p><p>　　13. Please list the materials which should be prepared before the guide meets the tourists in detail?</p><p>　　請(qǐng)?jiān)敿?xì)列舉導(dǎo)游人員上崗前必要的物質(zhì)準(zhǔn)備。</p>&l

41、t;p>　　Take the reception plan, guide certificate, identity card, guide flag, meeting logo(接站牌) and settlement vouchers（結(jié)算憑證）.</p><p>　　14. What should a local guide prepare before sending tourists off?&l

42、t;/p><p>　　地陪在送客之前應(yīng)做好哪些準(zhǔn)備工作？</p><p>　　1) Check and confirm the transportation tickets;</p><p>　　2) Discuss and confirm the time of baggage out;</p><p>　　3) Discuss and

43、confirm the departure time;</p><p>　　4) Help the guests check out;</p><p>　　5) Return the tourists’ credentials to the tourists in time.</p><p>　　15. How does a tour guide establ

44、ish a position of leadership and set up a good image in the tour group? 導(dǎo)游人員應(yīng)如何確立在旅游團(tuán)中的領(lǐng)導(dǎo)地位和良好形象？</p><p>　　A: In order to establish the position of leadership in the tour group, the tour guide should do as f

45、ollows: </p><p>　　Treating tourists with all sincerity, offering warm service; </p><p>　　Thinking from the tourist’s angle, treating the tourist generously [d??n?r?sl?]（寬容）;</p><p&g

46、t;　　Fostering a popular trust, being good at coping順應(yīng) with complicated situations.</p><p>　　B: In order to set up a good image in the tour group, the tour guide should do as follows:</p><p>　　1)

47、 Pay much attention to the first impression;</p><p>　　2) Maintain good image;</p><p>　　3) Make a final excellent impression on passengers.</p><p>　　16. What kind of thought and m

48、oral should a guide have?</p><p>　　導(dǎo)游人員應(yīng)具備哪些良好的思想品德？</p><p>　　1) A deep love for the motherland;</p><p>　　2) Excellent moral and quality;</p><p>　　3) Loving his/her

49、job and fulfilling his/her duty（熱愛(ài)本職工作，盡職盡責(zé)）;</p><p>　　4) Noble sentiments（崇高的情操）;</p><p>　　5) Obedience to the laws and regulations（遵紀(jì)守法）.</p><p><b>　　</b></p>

50、;<p>　　17. What are the two styles of tour guide service?</p><p>　　兩種導(dǎo)游服務(wù)方式是什么？</p><p>　　1) Guide by illustrations, words, audio and video（圖文聲像導(dǎo)游）;</p><p>　　2) Guide by int

51、erpretation on the spot（實(shí)地口語(yǔ)導(dǎo)游）. </p><p><b>　　</b></p><p>　　18. What are the “Four Unsuitable Points” Principle for receiving children?</p><p>　　1) Don’t buy children

52、 food and toy;</p><p>　　2) Don’t pay too much attention to children and make other tourists feel slighted;</p><p>　　3) Don’t take children out even if gaining their parents’ permission;</p

53、><p>　　4) When Children are ill, the guide suggest the parents to take the sick children to see a doctor instead of giving children medicine, the guide should not provide medicine to children.</p><p

54、>　　接待兒童的“四不宜”原則指的是什么？</p><p>　　答：（1）不宜給兒童買(mǎi)食物、買(mǎi)玩具；（2）不宜突出了兒童，冷落了其他游客；（3）即使是家長(zhǎng)同意也不宜單獨(dú)把兒童帶出活動(dòng)；（4）兒童生病，應(yīng)及時(shí)建議價(jià)者請(qǐng)醫(yī)生診治，而不宜見(jiàn)一起給孩子服藥，更不能提供藥品給兒童服用。</p><p>　　19. What are the main contents of a welcome

55、speech?</p><p>　　歡迎辭的主要內(nèi)容有哪些？</p><p>　　A welcome speech includes：greeting（問(wèn)候語(yǔ)）, welcoming, introduction, hopes（希望） and best wishes（祝愿）.</p><p>　　20. What does a farewell speech i

56、nclude?</p><p>　　歡送辭的主要內(nèi)容有哪些？</p><p>　　1) Express gratitude（感謝）;</p><p>　　2) Express friendship and farewell feelings（惜別）;</p><p>　　3) Solicit comments and suggestio

57、ns（征求意見(jiàn)）;</p><p>　　4) Express apologies（致歉）; </p><p>　　5) Express best wishes（祝愿）.</p><p><b>　　</b></p><p>　　21. What are the four famous Buddhist mount

58、ains of China?</p><p>　　1) Mount Putuo in Zhejiang Province;</p><p>　　2) Mount Wutai in Shanxi Province;</p><p>　　3) Mount Jiuhua in Anhui Province;</p><p>　　4) Mou

59、nt Emei in Sichuan Province.</p><p><b>　　</b></p><p>　　22. What are the four famous Taoist mountains?</p><p>　　1) Mount Wudang in Hubei Province；</p><p>

60、;　　2) Mount Qingcheng in Sichuan Province；</p><p>　　3) Mount Zhongnan in Shaanxi Province；</p><p>　　4) Mount Longhu in Jiangxi Province.</p><p><b>　　</b></p>

61、<p>　　23. What does tour guide service include?</p><p>　　導(dǎo)游服務(wù)的范圍是什么？</p><p>　　1) Interpretation service;</p><p>　　2) Daily life service;</p><p>　　3) City traffi

62、c service.</p><p><b>　　</b></p><p>　　24. What is the period of time for a guide from elementary guide to secondary, senior and superior guide?初級(jí)導(dǎo)游到中級(jí)、高級(jí)、特級(jí)導(dǎo)游的年限？</p><p&

63、gt;　　2 years; 4 years; 5 years.</p><p><b>　　</b></p><p>　　25. When were the three largest travel agencies of China established and their English abbreviations縮寫(xiě)?</p><p&

64、gt;　　1) China International Travel Service, 1954, CITS;</p><p>　　2) China Travel Service, 1974, CTS;</p><p>　　3) China Youth Travel Service, 1980, CYTS.</p><p><b>　　</b

65、></p><p>　　26. What are the characteristics of tour guide service?導(dǎo)游服務(wù)的特點(diǎn)？</p><p>　　1) Strong independence;</p><p>　　2) High combination of mental and physical labours;</p&

66、gt;<p>　　3) Variety and complication of objective demands.</p><p><b>　　</b></p><p>　　27. What does the A.S.K principle refer to?</p><p>　　1) A, the work attitu

67、de of guide;</p><p>　　2) S, the skill and ability of guide;</p><p>　　3) K, the depth and width of guiding knowledge.</p><p><b>　　</b></p><p>　　28. What

68、are the functions of tour guide service in economy? </p><p>　　1) Make profit directly;</p><p>　　2) Enlarge the resources of tourists and make money indirectly;</p><p>　　3) Promot

69、e goods;</p><p>　　4) Promote economic exchanges.</p><p>　　導(dǎo)游服務(wù)的經(jīng)濟(jì)性主要體現(xiàn)在：（1）直接創(chuàng)收；(2）擴(kuò)大客源、間接創(chuàng)收；（3）促銷(xiāo)商品；（4）促進(jìn)經(jīng)濟(jì)交流。</p><p>　　29. With what conditions can a guide apply for the guide

70、certificate?</p><p>　　具備哪些條件可申請(qǐng)導(dǎo)游證？</p><p>　　1) Obtained the guide qualification certificate;</p><p>　　2) Has signed the labor contract with the travel service;</p><p&

71、gt;　　3) Or has registered in the guide service company;</p><p>　　4) Takes the proof materials to the tourism administration to apply for </p><p>　　the guide certificate.</p><p>&l

72、t;b>　　</b></p><p>　　30. Comparing with the group travel, which characteristics does the free independent travel 散客have? </p><p>　　1) The travel plan and schedule for the free independe

73、nt travel can be arranged by the free independent traveler himself, but for the group travel, these are generally arranged by the travel service or the related service agency ahead of time;</p><p>　　2) The f

74、ree independent travel is generally composed of a tourist or several tourists, but the group travel is generally composed of more than ten tourists;</p><p>　　3) The free independent travel is capricious（反復(fù)無(wú)常

75、的） and changeable, and the service items are not fixed, what’s more, the degree of its freedom is big; but the group travel is a travel which is organized and carried out according to the predetermined itinerary and plan

76、;</p><p>　　4) The payment method 付款方式for the free independent travel is sometimes paying cash oddly for different tour items according to retail rate, so its price is relatively more expensive than that of t

77、he group travel; but for the group travel, the payment method is paying inclusive rates through the travel service or the related service agency;</p><p>　　5) Because the free independent travel has no tour l

78、eader and national guide, the service for it is more difficult.</p><p>　　與團(tuán)隊(duì)旅游相比,散客旅游具有哪些特點(diǎn)? </p><p>　　答:(1)預(yù)定期短;(2)規(guī)模小;(3)批次多;(4)要求多;(5)變化大。</p><p>　　散客旅游與團(tuán)隊(duì)旅游的區(qū)別表現(xiàn)在哪些方面?</p>

79、<p>　　答:(1)旅游方式不同:旅游團(tuán)隊(duì)行程由旅行社安排,散客的行程則是自行安排；(2)人數(shù)不同:旅游團(tuán)隊(duì)一般是10人以上,散客則是10人以下；(3)服務(wù)內(nèi)容不同:團(tuán)隊(duì)服務(wù)按計(jì)劃進(jìn)行,散客旅游的隨意性較強(qiáng)；(4)付款方式和價(jià)格不同：團(tuán)隊(duì)旅游費(fèi)用在出游前一次付清，散客旅游則是零星現(xiàn)付；（5）服務(wù)難度不同：散客旅游沒(méi)有領(lǐng)隊(duì)和全陪，服務(wù)難度更大。</p><p>　　31. What is the t

80、ourist’s psychological心理的status at the beginning of traveling?</p><p>　　Seek for safety and newness.</p><p>　　游客在旅游活動(dòng)不同階段的心理主要有哪些？</p><p>　　答：（1）旅游初期階段：求安全心理、求新心理；（2）旅游中期階段：懶散心態(tài)、新

81、全心理、群體心理；（3）旅游后期階段：忙于個(gè)人事務(wù)。</p><p>　　32. What is the tourist’s psychological status in the middle of traveling?</p><p>　　Idleness psychology; psychology for seeking perfection; colony 群體psycholo

82、gy.</p><p>　　33. What is the tourist’s psychological status at the end of traveling?</p><p>　　Being busy with personal affairs.</p><p><b>　　</b></p><p>　

83、　34. What is the trend of tour guide service?導(dǎo)游服務(wù)的趨勢(shì)？</p><p>　　1) High-intellect guide content;導(dǎo)游內(nèi)容的高知識(shí)化；</p><p>　　2) Scientific guide measure;導(dǎo)游手段的科技化；</p><p>　　3) Varied guide

84、styles.導(dǎo)游方式的多樣化。</p><p><b>　　</b></p><p>　　35. What are the four styles of question and answer method for the guide?</p><p>　　導(dǎo)游人員運(yùn)用問(wèn)答法的四種形式？</p><p>　　1)

85、 The guide asks the question and answers by himself;</p><p>　　2) The guide asks the question and the tourist answers;</p><p>　　3) The tourist asks the question and the guide answers;</p>

86、;<p>　　4) The tourist asks the question and answers by himself/herself.</p><p><b>　　</b></p><p>　　36. What are “ the four treasures of traveling”?旅游活動(dòng)中的旅游四寶是指什么？</p>

87、<p>　　Fan; umbrella; glasses and sun helmet（太陽(yáng)帽）.</p><p><b>　　</b></p><p>　　37. What do the letters F, C, Y, K refer to in the international air transport?</p><p&g

88、t;　　國(guó)際航空中，英文字母表示的客艙等級(jí)？</p><p>　　1) F= first class;</p><p>　　2) C= business class;</p><p>　　3) Y= economy class;</p><p>　　4) K= thrift （[θrift] 節(jié)儉）class.平價(jià)艙。</p&g

89、t;<p>　　38. What are the types of China’s passport?中國(guó)護(hù)照的種類(lèi)？</p><p>　　1) Diplomatic [,dipl?'mætik] passport;外交護(hù)照</p><p>　　2) Business passport;公務(wù)護(hù)照；</p><p>　　3) Co

90、mmon passport.普通護(hù)照。</p><p>　　39. What is the guide language in broad sense?什么是廣義的導(dǎo)游語(yǔ)言？</p><p>　　1) Oral language;口頭語(yǔ)言</p><p>　　2) Body language;態(tài)勢(shì)語(yǔ)言</p><p>　　3) Wri

91、tten language;書(shū)面語(yǔ)言</p><p>　　4) Side language.副語(yǔ)言</p><p><b>　　</b></p><p>　　40. What is the basic patterns of oral language of the guide?</p><p>　　1) Mon

92、ologue ['m?n?l?ɡ];獨(dú)白</p><p>　　2) Dialogue.</p><p>　　口頭語(yǔ)言有哪兩種形式？其表達(dá)要領(lǐng)包含哪些方面？</p><p>　　答：口頭語(yǔ)言有獨(dú)白式和對(duì)話(huà)式兩種基本形式。其表達(dá)要領(lǐng)包括（1）音量大小適度；（2）語(yǔ)調(diào)高低有序；（3）語(yǔ)速快慢相宜；（4）停頓長(zhǎng)短合理。</p><p>　

93、　41. What are the key points of oral language of the guide?</p><p>　　Moderate volume, tune, speed of speech and reasonable pause.</p><p><b>　　</b></p><p>　　42. How to

94、 deal with the relationship with the tour leader?</p><p>　　1) Respect the tour leader and often consult with him if in trouble;</p><p>　　2) Show concern for the tour leader and support his wor

95、k;</p><p>　　3) Give more honor to the tour leader and bring their positive factors into play;</p><p>　　4) Be flexible and active and grasp the initiative [i'ni?i?tiv] 主動(dòng)的of work;</p>

96、;<p>　　5) Try to gain the tourists’ support and avoid conflict with the tour leader in a direct way.</p><p>　　為搞好與旅游團(tuán)領(lǐng)隊(duì)的關(guān)系，導(dǎo)游人員應(yīng)注意哪些問(wèn)題？</p><p>　　答：（1）尊重領(lǐng)隊(duì)，遇事與領(lǐng)隊(duì)多磋商；（2）關(guān)心領(lǐng)隊(duì)，零落了其他游客；（3）多給領(lǐng)

97、隊(duì)榮譽(yù)，調(diào)動(dòng)領(lǐng)隊(duì)的積極性；（4）靈活應(yīng)對(duì)，掌握工作主動(dòng)權(quán)；（5）爭(zhēng)取游客支持，避免與領(lǐng)隊(duì)正面沖突。</p><p>　　43. How to find your group at the airport or train station?</p><p>　　怎樣在飛機(jī)場(chǎng)或火車(chē)站找到所接的旅行團(tuán)？</p><p>　　1) Show up the sign car

98、d-board 硬紙牌with the group code, name of the tour escort護(hù)送者 or name of the national guide on it; </p><p>　　2) Stand at the eye catching place;</p><p>　　3) Go to ask tourists politely according

99、to their nationalities feature, number of the tourists in the group, the group flag, sign, tag, etc.</p><p><b>　　</b></p><p>　　44. What should a tour guide do after he/she has met

100、the tour group?</p><p>　　導(dǎo)游在導(dǎo)游接到客人后應(yīng)該做什么？</p><p>　　1) Collect the luggage together with the tour escort, national guide and the porter搬運(yùn)工人;</p><p>　　2) Make sure that no luggage h

101、as been lost or damaged. Then leave the luggage to</p><p>　　the porter and have the luggage sent to the hotel;</p><p>　　3) Take the tour group to the bus and help them get on.</p><p

102、><b>　　</b></p><p>　　45. What should a tour guide do when the tourists arrive at the hotel ?</p><p>　　游客抵達(dá)酒店時(shí)導(dǎo)游應(yīng)該作什么？</p><p>　　1) Help them check in; ( fill in the f

103、orms; get room keys, etc.)</p><p>　　2) Introduce the hotel facilities (the location of the restaurant, elevator, cashier, business centre, post office, etc.);</p><p>　　3) Note down the room nu

104、mbers of the tour escort and the national guide;</p><p>　　4) Inform the tourists of the itinerary just for the day or the next day; </p><p>　　5) Arrange morning call for the tourists and tell

105、the bellboy to deliver the luggage to their rooms;</p><p>　　6) Check and discuss the itinerary [a?'t?n?,reri:,]行程 in detail with the tour escort.</p><p><b>　　</b></p>&l

106、t;p>　　46. What should a tour guide do after the tour group arrives at the airport or railway station before departure?在游客抵達(dá)機(jī)場(chǎng)或火車(chē)站后離開(kāi)前，導(dǎo)游員應(yīng)該做什么？</p><p>　　1) Get in contact with the porter soon after arriv

107、al; </p><p>　　2) Check and get the airline tickets, the boarding cards and the baggage tags from the porter’s hands. And hand in them to the national guide or tour leader(if there is no national guide);<

108、/p><p>　　3) Remind the tourists to pay the airport construction fee or airport tax;</p><p>　　4) See them off until the means of transportation is gone. For the outbound 開(kāi)往外地的，開(kāi)往外國(guó)的group (internati

109、onal group), the tour guide can leave the airport after the tourists enter the separate area.</p><p><b>　　</b></p><p>　　47. Being a tour guide, how would you take care of the aged

110、tourists?</p><p>　　作為導(dǎo)游員，接待高齡游客應(yīng)注意什么問(wèn)題？</p><p>　　1) Slow down walking speed and speaking speed;</p><p>　　2) Answer their questions patiently;</p><p>　　3) To prevent