企業(yè)全面質(zhì)量管理與知識創(chuàng)新關(guān)系研究——以陜西省為例.pdf

1、 論文題目：企業(yè)全面質(zhì)量管理與知識創(chuàng)新關(guān)系研究——以陜西省為例 專 業(yè)：管理科學(xué)與工程 碩 士 生：宋 沛 （簽 名） 指導(dǎo)教師：王新平 （簽 名） 摘 要 隨著經(jīng)濟(jì)全球化和信息化的深入發(fā)展，以質(zhì)量為核心的標(biāo)準(zhǔn)、人才、技術(shù)、市場、資源等競爭日趨激烈。企業(yè)必須通過持續(xù)的質(zhì)量改進(jìn)和知識創(chuàng)新，為實施全面

2、質(zhì)量管理提供充足動力。 全面質(zhì)量管理和知識創(chuàng)新之關(guān)系的研究受到了企業(yè)界、 學(xué)術(shù)界廣泛重視，但關(guān)于該問題的規(guī)范研究并不多見。 本文主要采用文獻(xiàn)研究法、問卷調(diào)查法、實證研究法，通過廣泛查閱文獻(xiàn)，深入了解國內(nèi)外研究現(xiàn)狀， 結(jié)合前人的研究成果和陜西省企業(yè)實際情況， 確定了全面質(zhì)量管理、知識創(chuàng)新及中介變量的構(gòu)成要素； 以此為基礎(chǔ)構(gòu)建了整體概念模型， 并提出了研究假設(shè)；接著設(shè)計了調(diào)查問卷，通過實地調(diào)研收集數(shù)據(jù)，本次調(diào)研共向 210 家陜西省企業(yè)發(fā)放

3、了235 份問卷，回收了 218 份問卷，問卷回收率為 92.77%，其中有效問卷 210 份，問卷有效率為 96.33%；采用結(jié)構(gòu)方程模型與統(tǒng)計分析相結(jié)合的辦法進(jìn)行實證研究，最后得出如下結(jié)論： 全面質(zhì)量管理對知識創(chuàng)新和質(zhì)量文化有正向影響； 全面質(zhì)量管理與知識創(chuàng)新氛圍不存在直接影響關(guān)系；質(zhì)量文化和知識創(chuàng)新氛圍對知識創(chuàng)新均產(chǎn)生正向影響作用；全面質(zhì)量管理通過中介變量質(zhì)量文化對知識創(chuàng)新產(chǎn)生正向影響。 關(guān) 鍵 詞：全面質(zhì)量管理；知識創(chuàng)新；質(zhì)量文

4、化；知識創(chuàng)新氛圍 研究類型：應(yīng)用研究 1 1 本論文研究工作受到陜西省科技研究發(fā)展計劃軟科學(xué)項目(2011KRM48)和陜西省教育廳科研計劃項目(11JK0172)資助。 Subject： Research on the relationship between total quality management and knowledge innovation - in Shaanxi Province Specialty: Man

5、agement Science and Engineering Name: Song Pei （Signature） Instructor: Wang Xinping （Signature） ABSTRACT With in-depth development of information technology a

6、nd economic globalization, the competition of the talents, technology, markets, resources and the standards which takes the quality as the core is becoming intensive. Companies must provide sufficient power for the imple

7、mentation of total quality management through continuous quality improvement and knowledge innovation. The research of relationship between total quality management and enterprise knowledge innovation attracts widespread

8、 attention from the business community and academia, but the standard researches on the issue are rare. In this paper, the author uses methods of literature study, questionnaire, empirical research, through extensive li

9、terature review, in-depth understanding of current research, combined with previous research results and the actual situation of enterprises in Shaanxi Province, and determines elements of the total quality management, k

10、nowledge innovation and intermediary and variable; The author takes it as a basis to construct the overall conceptual model and proposed research hypotheses, then designed a questionnaire to collect data. Through the pra

11、ctical research, the author sends out 235 questionnaires to 205 enterprises and collects 218 questionnaires, response rate was 92.77%, of which 210 copies of questionnaires are effective, the questionnaires’ effective ra

12、te was 96.33%. The author combines the structural equation modeling and statistical analysis method to do the empirical research, and finally draw the following conclusions: Total quality management has positive effect o

13、n knowledge of business innovation and quality culture; there is no direct impact on the relationship between total quality management and enterprise knowledge innovation atmosphere; Both the quality of the culture and i

14、ntellectual atmosphere of innovation will have positive effect on knowledge creation; total quality management through an intermediary Cultural variables has a positive impact on the quality of enterprise knowledge innov