公共服務(wù)質(zhì)量監(jiān)測(cè)技術(shù)2016版

1、公共服務(wù)質(zhì)量監(jiān)測(cè)技術(shù)指南（2016版）指導(dǎo)單位：質(zhì)檢總局質(zhì)量管理司起草單位：上海質(zhì)量管理科學(xué)研究院中國(guó)標(biāo)準(zhǔn)化研究院目錄前言前言................................................................................................................................11組織流程組織流程...................

2、.................................................................................................22監(jiān)測(cè)領(lǐng)域監(jiān)測(cè)領(lǐng)域.................................................................................................................

3、...43監(jiān)測(cè)指標(biāo)監(jiān)測(cè)指標(biāo)....................................................................................................................53.1指標(biāo)特性...................................................................................

4、........................53.2指標(biāo)選取...........................................................................................................64數(shù)據(jù)采集數(shù)據(jù)采集.......................................................................

5、.............................................65問(wèn)卷調(diào)查問(wèn)卷調(diào)查....................................................................................................................75.1調(diào)查對(duì)象.........................................

6、..................................................................75.2調(diào)查方式...........................................................................................................75.3抽樣準(zhǔn)則...............................

7、............................................................................85.4問(wèn)卷設(shè)計(jì).........................................................................................................105.5調(diào)查實(shí)施......................

8、...................................................................................115.6結(jié)果測(cè)算.........................................................................................................126輿情信息采集輿情信息采集........

9、..................................................................................................136.1分析目標(biāo).........................................................................................................136.2技術(shù)要

10、求.........................................................................................................146.3一般流程.........................................................................................................

11、147報(bào)告形成報(bào)告形成..................................................................................................................147.1報(bào)告撰寫(xiě)......................................................................................

12、...................147.2報(bào)告論證.........................................................................................................157.3結(jié)果檢驗(yàn)..............................................................................

13、...........................15附件1公共服務(wù)質(zhì)量監(jiān)測(cè)調(diào)查標(biāo)準(zhǔn)問(wèn)卷.................................................................17附件2公共服務(wù)質(zhì)量監(jiān)測(cè)調(diào)查問(wèn)卷數(shù)據(jù)格式.........................................................20附件3公共服務(wù)統(tǒng)計(jì)指標(biāo)庫(kù).................

14、....................................................................22附件4輿情信息采集及分析案例.............................................................................24附件5公共服務(wù)質(zhì)量監(jiān)測(cè)報(bào)告規(guī)范..........................................