小區(qū)物業(yè)投標(biāo)書

1、物業(yè)管理服務(wù)投標(biāo)書00目錄目錄一、物業(yè)管理有限公司一、物業(yè)管理有限公司....................................................................................................................................5二、二、物業(yè)概況物業(yè)概況........................................

2、....................................................................................................51、基本情況、基本情況............................................................................................................

3、......................................52、物業(yè)管理服務(wù)范圍、物業(yè)管理服務(wù)范圍..................................................................................................................................53、小區(qū)特點(diǎn)分析、小區(qū)特點(diǎn)分析................

4、..........................................................................................................................5三、三、物業(yè)管理總體策劃物業(yè)管理總體策劃.............................................................................

5、...............................................61、總體目標(biāo)、總體目標(biāo)..................................................................................................................................................62、管理模式、管理模式...

6、...............................................................................................................................................621組建項(xiàng)目管理處，實(shí)行財(cái)務(wù)獨(dú)立核算..........................................................

7、....................................622人員選聘與激勵(lì)機(jī)制..........................................................................................................................623公司總部監(jiān)督管理和支持....................................

8、..............................................................................724外部監(jiān)管和協(xié)調(diào)..................................................................................................................................72

9、5全面實(shí)施質(zhì)量環(huán)境管理體系.............................................................................................................726信息反饋機(jī)制.........................................................................................

10、.............................................727關(guān)注客戶滿意程度..............................................................................................................................828環(huán)境保護(hù)...............................

11、...............................................................................................................829信息智能化管理...................................................................................................

12、...............................8210專項(xiàng)業(yè)務(wù)外包....................................................................................................................................83、組織架構(gòu)、組織架構(gòu)...................................

13、...............................................................................................................94、組織內(nèi)部運(yùn)作機(jī)制、組織內(nèi)部運(yùn)作機(jī)制.........................................................................................

14、.........................................95、人力資源管理、人力資源管理........................................................................................................................................106、經(jīng)營管理指標(biāo)、經(jīng)營管理指標(biāo)..........

15、..............................................................................................................................11四、物業(yè)管理服務(wù)內(nèi)容與標(biāo)準(zhǔn)四、物業(yè)管理服務(wù)內(nèi)容與標(biāo)準(zhǔn)..................................................................

16、....................................................131、綜合管理、綜合管理................................................................................................................................................132、房屋及小區(qū)共用

17、部位共用設(shè)施設(shè)備日常維護(hù)管理、房屋及小區(qū)共用部位共用設(shè)施設(shè)備日常維護(hù)管理............................................................................1421房屋日常養(yǎng)護(hù)維修................................................................................................

18、............................1422供電設(shè)備管理維護(hù)............................................................................................................................1423給排水設(shè)備運(yùn)行維護(hù)...........................................

19、.............................................................................1424供熱鍋爐的管理和維護(hù)....................................................................................................................1425電梯運(yùn)行維修...

20、.................................................................................................................................153、保安服務(wù)、保安服務(wù)..............................................................................

21、..................................................................1531公共秩序............................................................................................................................................1532中控

22、室運(yùn)行管理................................................................................................................................154、衛(wèi)生保潔、衛(wèi)生保潔..........................................................................

23、......................................................................15物業(yè)管理服務(wù)投標(biāo)書2212、物業(yè)管理應(yīng)急方案、物業(yè)管理應(yīng)急方案.....................................................................................................................

24、.........36121火警事故應(yīng)急方案..........................................................................................................................36124治安事件應(yīng)急方案...............................................................

25、...........................................................38125停電停水應(yīng)急方案..........................................................................................................................39126水浸事故應(yīng)急方案.............

26、.............................................................................................................40127電梯故障應(yīng)急方案..................................................................................................

27、........................40128遇急癥病人......................................................................................................................................41129重癥傳染病源、核放射源、大范圍的食物中毒的應(yīng)急處理方案....................

28、..........................411210突發(fā)死亡事件處置程序................................................................................................................431211販毒、吸毒案件處置程序.................................................

29、...........................................................431212惡意投毒案件處置程序................................................................................................................441213散發(fā)非法宣傳品事件處置程序..............

30、......................................................................................441214爆炸案件及可疑爆炸物品的處置程序........................................................................................451215煤氣、天然氣泄露應(yīng)急方案......

31、..................................................................................................451216高空墜物應(yīng)急預(yù)案............................................................................................................

32、............461217交通事故應(yīng)急方案........................................................................................................................461218噪音應(yīng)急預(yù)案..............................................................

33、..................................................................4713、二次裝修管理、二次裝修管理......................................................................................................................................47

34、七、維修基金管理七、維修基金管理..........................................................................................................................................481、公共維修基金收繳和管理、公共維修基金收繳和管理.......................................

35、.............................................................................482、開辦費(fèi)開支范圍的界定、開辦費(fèi)開支范圍的界定......................................................................................................................

36、..483、維修基金的續(xù)籌、維修基金的續(xù)籌....................................................................................................................................484、援引文件條款、援引文件條款..................................................

37、......................................................................................485、基金退還條款、基金退還條款.....................................................................................................................

38、...................49八、社區(qū)文化建設(shè)八、社區(qū)文化建設(shè)..........................................................................................................................................501、社區(qū)文化建設(shè)的運(yùn)作與實(shí)施、社區(qū)文化建設(shè)的運(yùn)作與實(shí)施................

39、................................................................................................502、社區(qū)文化活動(dòng)計(jì)劃、社區(qū)文化活動(dòng)計(jì)劃.......................................................................................................

40、.........................513、社區(qū)文化活動(dòng)管理制度、社區(qū)文化活動(dòng)管理制度........................................................................................................................524、文體活動(dòng)的組織策劃、文體活動(dòng)的組織策劃...........................

41、.................................................................................................525、社區(qū)文化宣傳工作管理、社區(qū)文化宣傳工作管理..................................................................................................

42、......................52九、小區(qū)接管方案九、小區(qū)接管方案..........................................................................................................................................531、接管原則、接管原則.............................

43、...................................................................................................................532、接管工作時(shí)間計(jì)劃、接管工作時(shí)間計(jì)劃....................................................................................

44、............................................533、接管驗(yàn)收工作程序、接管驗(yàn)收工作程序................................................................................................................................5431接管驗(yàn)收準(zhǔn)備工作...............

45、.............................................................................................................5432資料的接管驗(yàn)收....................................................................................................

46、............................5533物業(yè)硬件設(shè)施接管驗(yàn)收側(cè)重點(diǎn)........................................................................................................5534接管驗(yàn)收依據(jù)和驗(yàn)收方法........................................................