基于eTOM的電信業(yè)務(wù)經(jīng)營分析系統(tǒng)業(yè)務(wù)建模方法.pdf

1、北京郵電大學(xué)碩士學(xué)位論文基于eTOM的電信業(yè)務(wù)經(jīng)營分析系統(tǒng)業(yè)務(wù)建模方法姓名：衛(wèi)星申請學(xué)位級別：碩士專業(yè)：計算機(jī)軟件與理論指導(dǎo)教師：張雷20040524!王竺旦竺塑皇堡些墨竺曼竺塹墨竺些墨蘭堡主薹!!蘭竺皇查竺蘭要苧蘭三竺主竺三苧AbstractwithChina’senteringintotheWTOandthedivisionofChinaTelecomtheteleeomindustryhasbecomeaparticularlyc

2、ompetitiveindustryFacedwiththepressureofcompetition，theserviceprovidersreallyneedtocaretheircustomersThestrategYofserviceprovidershasbeingchan百ngfrom“servicefocus”to“customerfocus”Howeverthestrongsupportfrombusinessintel

3、ligenceisamustfortheimplementationof“customerfocus”strategyCurrentlythefunctionofBSS(BusinessSupportSystem)hasmigratedfromthestatisticsofservicestothebusinesssupportfortheenterpriseThereforeservicesproviders，likeChinaMob

4、ileandChinaTelecom，haveconstructedseparated“BusinessAnalysisSystem”Inthecurrentbusinessmodelingofbusinessanalysissystem，thestartpointistheservicestatistics，theimprovementisbasedontherequirementsproposedbyeverydepartmentw

5、hichcomesfromthedifficultiesthattheyfaceindailyworkFurthermore，thewholemodelingprocessiscenteredonthecurrentOSS(OperationSupportSystem)，Thereisalackofalladvanced，unitedandintactbusiness行ameworkintheentiremodelingprocessU

6、ndersuchbackgroundIsummarizedmypracticeexperienceintheconstructionofChinaUnicornBusinessInfor／nationServicePlatformandmystudyofbusinessmodelingofbusinessanalysissystemandbringsforwardthe“eToMbasedbusinessmodelingmethodof