電信服務(wù)提供商終端設(shè)備管理模式與流程研究.pdf

1、目錄摘要1Abstract2第一章緒論4第一節(jié)研究背景4第二節(jié)研究的意義和方法4第三節(jié)國內(nèi)外相關(guān)研究綜述5第四節(jié)本文的框架結(jié)構(gòu)7第二章理論背景8第一節(jié)流程管理8第二節(jié)信息管理11第三節(jié)設(shè)備管理11第三章終端設(shè)備管理現(xiàn)狀與問題分析14第一節(jié)終端設(shè)備管理流程現(xiàn)狀14第二節(jié)終端設(shè)備管理信息系統(tǒng)現(xiàn)狀20第三節(jié)終端設(shè)備管理組織架構(gòu)現(xiàn)狀25第四節(jié)現(xiàn)狀問題分析28第四章終端設(shè)備管理流程優(yōu)化30第一節(jié)終端設(shè)備管理流程優(yōu)化30第二節(jié)流程優(yōu)化過渡階段管理流

2、程41第三節(jié)終端設(shè)備管理信息系統(tǒng)優(yōu)化44第四節(jié)終端設(shè)備管理組織架構(gòu)優(yōu)化50第五章流程優(yōu)化效果驗證52第一節(jié)有形成果52第二節(jié)經(jīng)濟效益54第三節(jié)其他成效54第六章總結(jié)與展望55第一節(jié)主要工作及成果55第二節(jié)后續(xù)研究及展望55參考文獻57AbstractAlongwiththerapiddevelopmentofnetworkaccesstechnologies，facingincreasinglyfiercecompetitioninth

3、emarketfortelecommunicationsserviceproviders，previousextensivemanagementmodecannotmeettheneedsofmarketcompetitionMeanwhile，withthegradualdeclineinthevolumeoftraditionaltelecomvoiceserviceandnetworkservice，providingcompre

4、hensiveinformationserviceshasbecomeanewgrowthpointofmarketshareTheequipmentfunctionsandservicesoftelecommunicationterminalequipmentincreasinglydiverse，thetypeandmodelalSOvariesaccordingly，whichimpliesagreaterchallengetot

5、erminalmanagementTherefore，thestudyoftelecommunicationsterminalequipmentmanagementprocessoptimizationfromtheserviceproviderendhasbecomeacrucialtopicthata11telecomenterprisesmusttakeseriouslyWiththeincreaseofaveragedfinan

6、cialcostofsingledeviceandtotalquantityofequipmentinusage，theimpactofoverheadcostsspentontheterminalprocurementtoatelecomenterprisebecamemoreandmoreremarkable，whichalsohighlightstheprobleminterminalequipmentmanagementSome

7、extensivesurveysandsystematicresearchfoundthatthekeyreasonsformanyissuesinterminalequipmentmanagementiSthelackoftargetspecifictheoreticalstudiesandprocessmanagementsystemAndaftercombing，theissuesiSmainlyfocusingonthefoll

8、owingthreeaspects，thelackofcontrolmechanismovertheprocessdesign，informationmanagementsystemscannotreflecttheactualsituation，andorganizationalstructuredoesnotapplywithprocessmanagementWiththepurposeofresolveabovementioned

9、issues，thisarticlebasedonprocessoptimizationtheorysystem，studiedcurrentsituationofequipmentmanagementbyserviceprovider，proposedoptimizationsolutions，standardizedtheoverallprocess，includingterminalprocurement，inventoryman