基于話音的企業(yè)信息服務(wù)平臺(tái)的設(shè)計(jì)與實(shí)現(xiàn).pdf

1、V——一一一一一～———；SS507中山大學(xué)碩士論文基于話音的企業(yè)信息服務(wù)平臺(tái)的設(shè)計(jì)與實(shí)現(xiàn)專業(yè)：鏊』生工程方向：筮鮭王捏申請(qǐng)人；型直鹽導(dǎo)師；睦直壹副熬援答辯委員會(huì)主席。簽名，蓮自盤強(qiáng)答辯委員會(huì)委員(簽名)蘭i盤姑一煎至置勇蘭玨I強(qiáng)R一。彩舞中山大學(xué)軟件學(xué)院二零零五年五月TheDesignandImplementationofVoiceBasedEnterpriseInformationPlatformMajor：SoftwareEngi

2、neeringN鋤1e：QinglinLiuSupervisor：YouqingChenAbstractWiththedevelopmentoftelec0Ⅱ蚰unicationandcomputertechn0109y，thecomputertelephonyintegration(CTI)techn0109y，whichisassociatedwiththetwod冊(cè)ains，hasbecomemoreimportantAsoneo

3、fthemosti唧ortantapplicationofcTItechnology，voicebasedinforITIationplatformh硅Vebeenwidelyusedinmanyareas，suchasthepUblicinfor帕tioncenterofChinaTelecom(168)，theweatherinformationcenter(121)andetc，whichweoftenusedinourdairy

4、life，andtheyaretypicalcaseofvoicebasedinformtionplatformThepaperisbasedontheprojectoftheimplementationofthetelephonecustomerservicesystemandvoiceinformationserviceplatform，whichisownedbyBeijingZhangshangtongtechnicalCoLt

5、d，itdiscussestheCTItechnologyanditscorrelativetheory，andproposesthes01utionofthevoicebasedenterpriseinformationplatformThengivethedetailedmethodandprocessofdesigningandimplementingofthesoftware，whichincludethehardcoreoft

6、heplatformsuchastheinteractivevoiceresponse(IVR)，shortmessageservicesystem，andservicecreationenvironInent(SCE)t001Thusitgiveagoods01utionof‘detachingthebusinessandthecallcontrol’and‘detachingthecallcontrolandthecarrier’T