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1、Choice of property management system for residential strata developments in SingaporeThis section presents a case study of two residential strata developments in Singapore– referred to here as “Strata Development A” and
2、 “Strata Development B”. The case study provides insights into the two developments’ choice of property management system and its implications.Based on interviews with the property manager and Managing Agent of the two d
3、evelopments, the different property management systems are examined to establish how appropriate and suitable they are for each strata development. These provide valuable lessons for other residential strata developments
4、 on the implications of each property management system.Choice of residential strata developments for case study The two developments were selected for the case study based on the following criteria: Location: The two st
5、rat developments are located in close proximity to each other in a prime residential area in Singapore. As such they share similar locational attributes like distance to amenities and access to public transport. Age: The
6、 construction of the two strata developments were completed around the same time Strata Development A in 1977 and Strata Development B in 1979. The implication of the age of the strata developments is that it provides a
7、good comparison with regard to the physical deterioration and the extent of up keep and maintenance required for both of the strata developments. Tenure: The two strata developments share similar tenures – both hold 999
8、-year lease hold titles.Different management systems: Strata Development A has always employed an in-house management team for their strata development, officer an administrative officer and two accounts officers. In add
9、ition the property officer leads a team of six maintenance staff that take care of the daily physical maintenance of the strata development including the periodic servicing of the strata development’s water tanks and pu
10、mps and replacement and repair of any faulty electrical devices. The chief security officer leads a team of sixteen security guards whose job includes the manning of the development’s three entry-exit points and the pat
11、rolling of the strata development to ensure the safety of the residents in the strata development. The only aspect of the running of the strata development which is not handled by the in-house management team is cleaning
12、 and waste disposal which is sub-contracted to an external cleaning 2company. By having the entire team under the direct employment of the Management Corporation the issue of command and control is more efficacious as wh
13、en compared to the situation if the strata development was run by a Managing Agent. By having all the staff report to him the property manager has a better grasp of the day-to-day happenings in the strata development. Wi
14、th this overview he is able to respond more quickly to situations or emergencies that arise. The property manager also pointed out that in his experience at the development beyond the physical aspects of running an in-ho
15、use management team , he has found that the staff in the team demonstrate a high degree of commitment and loyalty to their employer. This may be contrasted with a strata development managed by a Managing Agent where the
16、staff are employed by the Managing Agent’s firm and typically rotated between developments. In such a case it is more likely that their commitment is directed towards their employer the Managing Agent’s firm rather than
17、to the Management Councils that they are assigned to work with which may in turn change from time to time. The study of Strata Development A also reveals that the employment of an in-house management team not only allows
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